Head Housekeeper

About Loveday

Loveday is the UK’s leading provider of luxury senior living and care. We are proud to combine world-class hospitality with exceptional clinical expertise, creating residences that not only feel like five-star hotels but also deliver truly personalised support. Our residences in Kensington, Belgravia, Abbey Road and Esher are designed with elegance, comfort and dignity at their core. Every detail has been carefully considered to ensure our members enjoy outstanding dining, bespoke lifestyle experiences and the highest standards of care, whether they are living with us permanently, staying for recovery or respite, or joining as Day Club members. What makes Loveday unique is our commitment to both excellence and innovation. We continually invest in our people, our environments and our services to set a new benchmark in luxury senior living. Joining Loveday means becoming part of a dedicated, professional and passionate team who share the same goal, to deliver the very best in care and hospitality for our members and their families.

Rewards Package

• Paid breaks
• Health Care Cash Plan
• Access to Wagestream platform
• Access to Perkbox, discounts platform
• Access to our Employee Assistance Programme
• Discretionary bonus
• Employee Recognition Programmes
• Scope for progression and promotion within the company as we grow from one Care Home to the development and subsequent opening of four new homes in London.
• Employee Referral Scheme

Main Duties and Responsibilities

• To bring to life the Loveday culture, values and reputation and to demonstrate leadership by creating an environment that fosters excellence, and which supports and respects all stakeholders.
• To lead and support the wider team within the home in promoting outstanding infection prevention control practices.
• Be a key Head of Department and always lead by example and act in the best interest of the business.
• To identify opportunities to improve people, processes, and systems.
• Make sure all necessary information is communicated to the relevant teams in an accurate and timely manner.
• To achieve the departmental stated/agreed targets and standards for performance, quality, culture, and legislative adherence, using the company collateral provided.
• Monitor, control budgets in conjunction with the General Manager and maintain costs inline or below budget.
• Ensure the use of nominated suppliers, and that purchase orders are complete — issue orders for all supplies in line with the company procedures.
• Ensure that the job rotas are issued timely, and that adequate resources/staffing are always available.
• Liaise with nursing staff, members, relatives and other departments to ensure that you and your team are always meeting members' needs and preferences.
• Be prepared to be hands‑on alongside team members, irrespective of shift patterns or days of the week.
• To liaise closely with the other departments including; care, kitchen, maintenance, hospitality and activities regarding any housekeeping jobs that require attention.
• Optimize staff retention and satisfaction through self‑development and motivation of the team.
• Alongside the Learning & Development Team, continue to develop teams through in‑house training, quarterly job chats, yearly appraisals and job reward schemes, and record evidence through personnel files and training records.
• Ensure that training compliance is constantly at 90%+ for the housekeeping team.
• Keep up to date with records and meet all statutory and company requirements from the Care Quality Commission care and Health and Safety requirements allowing Loveday Kensington to maintain the Outstanding Rating at all times.
• Have a leading impact on achieving of response and highest average rating in the annual Family Member Satisfaction Survey.
• Ensure the departments tracks and records all verbal and written compliments and complaints and that the GM is supported in appropriate follow up where needed.
• Meeting all statutory and company requirements to deliver a consistent, best in class 5-star service experience, that is safe, faultless, and cost‑efficient.
• Perform duty managers’ shifts, which include weekend and holidays.
• Focused to handle recruitment and team issues where necessary.
• Monitor and daily walk all member areas and ensure that they are clean and tidy.
• To manage all housekeeping suppliers and make efficient use of the company's resources ensuring that valuable stock and equipment are always secure.
• To ensure that all Show Rooms and new Members rooms are always to the set standards.
• To lead, train and support the housekeeping team in carrying out their daily duties.
• To work closely with maintenance to ensure that any faults and defects are rectified in a timely manner.
• To manage the homes linen supply and always ensure suitable stock in circulation.
• To manage the Loveday Home laundry and ensure all member items are labelled, recorded, and laundered as per instructions.
• To ensure that the Loveday Home is clean and always ordered.
• To manage and develop the housekeeping and laundry service at Loveday.
• Carrying out any other task that may be reasonably assigned to you.

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Loveday & Co is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, age, disability, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Working variable hours (on a rota basis) to suit business needs, including evenings and weekends. The ideal candidate will be punctual, hardworking and quick to learn, with a high attention to detail. Excellent communication skills and an outgoing personality and a positive work ethic is ideal for this role as well as good physical stamina & mobility.