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- Tasks: Guide families through the journey of choosing luxury senior living and care.
- Company: Loveday, the UK's leading provider of luxury senior living and care.
- Benefits: Attractive rewards package, health care cash plan, and employee discounts.
- Why this job: Make a real difference in people's lives while working in a supportive environment.
- Qualifications: 5 years' experience in luxury living or healthcare with strong relationship-building skills.
- Other info: Flexible working hours and opportunities for career growth.
The predicted salary is between 36000 - 60000 £ per year.
About Loveday
Loveday is the UK's leading provider of luxury senior living and care, offering a thoughtful, person-centred approach that brings together high-quality care and refined living. We support individuals with a range of care and wellbeing needs, always with a strong focus on dignity, comfort and quality of life. Our model is care-led, ensuring members receive safe, responsive and individualised support, delivered by experienced and dedicated teams who take the time to understand each member and their family.
About the Role
At Loveday, we support families through some of the most important and emotionally significant decisions of their lives. As a Relationship Partner, you will play a pivotal role in guiding prospective Members and their families through our bespoke discovery journey, building trust, showcasing our exceptional care and lifestyle offering, and ultimately helping them say "yes" to joining the Loveday family. You will be responsible for driving occupancy and revenue across our award-winning homes through the successful conversion of enquiries into permanent, respite and day club Members. With a deep understanding of the consultative sales process and an innate ability to build rapport, you will be a confident communicator, natural listener and trusted advisor. Drawing on your background in luxury property, hospitality, or premium membership services, you will act as the first point of contact for new enquiries, delivering a warm, professional and highly personalised experience at every stage of the journey.
Key Responsibilities
- Manage the full sales lifecycle from enquiry to move-in, including initial contact, hosting tours, follow-ups, and overseeing assessments and reservations.
- Champion the Loveday brand as a trusted, knowledgeable and empathetic advisor.
- Collaborate closely with the General Manager, clinical and lifestyle teams to ensure a seamless handover and exceptional Member experience.
- Build relationships with key referral partners including healthcare professionals, private client advisers and community stakeholders to drive qualified enquiries and promote awareness of Loveday.
- Proactively maintain CRM data (Salesforce) to ensure accurate lead tracking, next steps, and pipeline reporting.
- Support the wider Relationship team with events, open days and community engagement opportunities to strengthen our local presence.
What We're Looking For
- A minimum of 5 years' experience within luxury senior living, care, healthcare, or a closely related sector, operating in a premium, service-led environment.
- Proven ability to convert high-value leads through strong relationship building, active listening and confident, considered presentation.
- Impeccable communication skills, both verbal and written, with excellent attention to detail and follow-through.
- Strong commercial awareness, with a comprehensive understanding of sales metrics, weekly and monthly occupancy targets, pipeline management and KPI reporting.
- Comfortable working with data to track performance, report accurately and use insight to drive results.
- Resilient, motivated and results-driven, with the confidence to manage complex conversations and longer decision-making journeys.
- A collaborative team player who brings professionalism, energy and a positive presence to everything they do.
- Able to work flexibly, including occasional evenings and weekends to support tours, events and family meetings.
- Familiarity with CRM systems (preferably Salesforce) and confidence working across digital tools and reporting platforms.
- Based primarily at Esher, with the flexibility to provide occasional support across our London residences as required.
Reward Package
In return, we offer attractive benefits, including:
- Paid breaks
- Health Care Cash Plan
- Access to Wagestream platform
- Access to Perkbox, discounts platform
- Access to our Employee Assistance Programme
- Discretionary bonus
- Employee Recognition Programmes
- Employee Referral Scheme
In line with the requirements of the Asylum Immigration Act, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process. Loveday Co is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, age, disability, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
Relationship Partner in Esher employer: Loveday & Co Enterprise
Contact Detail:
Loveday & Co Enterprise Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relationship Partner in Esher
✨Tip Number 1
Get to know Loveday inside out! Familiarise yourself with their values, services, and the unique approach they take in luxury senior living. This will help you connect better with potential clients and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your communication skills! As a Relationship Partner, you'll need to build trust and rapport quickly. Role-play conversations with friends or family to refine your active listening and presentation skills, making sure you come across as warm and professional.
✨Tip Number 3
Network like a pro! Reach out to healthcare professionals and community stakeholders who can refer potential clients to Loveday. Building these relationships can significantly boost your enquiries and help you hit those occupancy targets.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Loveday family and ready to make a difference in people's lives.
We think you need these skills to ace Relationship Partner in Esher
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about providing exceptional service and support to families during their important decisions.
Tailor Your Experience: Make sure to highlight your relevant experience in luxury senior living or related sectors. We’re looking for those who can demonstrate their ability to build relationships and convert leads, so be specific about your achievements!
Be Clear and Concise: Keep your application clear and to the point. We appreciate attention to detail, so make sure your writing is polished and free of errors. A well-structured application shows us you’re serious about the opportunity!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Loveday & Co Enterprise
✨Know the Loveday Brand Inside Out
Before your interview, take some time to really understand what Loveday stands for. Familiarise yourself with their approach to luxury senior living and care. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Relationship-Building Skills
As a Relationship Partner, your ability to build rapport is crucial. Prepare examples from your past experiences where you've successfully built relationships, especially in a luxury or service-led environment. Be ready to discuss how you can apply these skills at Loveday.
✨Prepare for Consultative Sales Scenarios
Expect questions that assess your consultative sales approach. Think about how you would guide a prospective member through their decision-making journey. Practise articulating your thought process on handling objections and converting leads into members.
✨Demonstrate Your Data Savvy
Since the role involves maintaining CRM data and tracking performance, be prepared to discuss your experience with data management tools like Salesforce. Highlight any specific metrics you've worked with and how you've used data to drive results in previous roles.
