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- Tasks: Welcome guests, support dining experiences, and maintain a pristine environment.
- Company: Loveday, the UK's leader in luxury senior living and care.
- Benefits: Paid breaks, pension plan, health cash plan, and training opportunities.
- Why this job: Join a passionate team delivering five-star hospitality and care.
- Qualifications: Punctual, hardworking, with excellent communication skills and attention to detail.
- Other info: Opportunities for progression as we expand our homes in London.
The predicted salary is between 1200 - 1600 £ per month.
About Loveday
Loveday is the UK's leading provider of luxury senior living and care. We are proud to combine world-class hospitality with exceptional clinical expertise, creating residences that not only feel like five-star hotels but also deliver truly personalised support. Our residences in Kensington, Belgravia, Abbey Road and Esher are designed with elegance, comfort and dignity at their core. Every detail has been carefully considered to ensure our members enjoy outstanding dining, bespoke lifestyle experiences and the highest standards of care, whether they are living with us permanently, staying for recovery or respite, or joining as Day Club members.
What makes Loveday unique is our commitment to both excellence and innovation. We continually invest in our people, our environments and our services to set a new benchmark in luxury senior living. Joining Loveday means becoming part of a dedicated, professional and passionate team who share the same goal, to deliver the very best in care and hospitality for our members and their families.
The Club – Loveday's First Dedicated Health, Wellness and Rehabilitation Retreat
The Club is not simply a service but a complete curated experience. Members and guests step into a sanctuary where rehabilitation and recovery are seamlessly combined with five-star hospitality. Every detail from clinical expertise to lifestyle service is carefully orchestrated to deliver confidence, comfort, and renewal. Set within 13 acres of landscaped grounds, The Club is designed to be discreet, restorative, and deeply personal. Whether welcoming guests for short-term post-operative recovery or supporting Members in longer stays, our team ensures every interaction reflects our philosophy: that life, health, and hospitality belong together.
Rewards Package
- Paid breaks
- Company pension plan
- Health Care Cash Plan
- Access to Wagestream platform
- Access to Perkbox, discounts platform
- Opportunities for Training Development
- Access to our Employee Assistance Programme
- Discretionary bonus
- Employee Recognition Programmes
- Death in Service benefit
- Scope for progression and promotion within the company as we grow from one Care Home to the development and subsequent opening of four new homes in London.
- Employee Referral Scheme
Main Duties and Responsibilities
- Meet and greet guests on arrival in a warm and friendly manner
- Support the kitchen team to deliver first class Loveday dining experiences.
- Prepare mise-en-place and make sure all cutlery, plates and glassware are polished.
- Set up tables according to the Loveday Co Dining Standards
- Follow the service steps for each meal service.
- Serve members and guests beverages and refreshments as and when required in all day dining area
- Ensure that all fridges and snack areas are always fully stocked.
- Recognise regular visitors and interact warmly with families.
- Maintain all stock levels of consumables i.e. teas, coffees, sugars, disposables, drinks (with the support of the Hospitality Lead).
- Check the cleanliness in common areas and guest bathrooms throughout the day and liaise with housekeeping team to ensure all areas are always immaculate.
- Respond to queries and direct clients as required, referring to the general manager as necessary.
- Answer incoming calls and redirect or take messages as necessary.
- Receive deliveries and post and sort and distribute all post deliveries.
- Monitor guests/clients via the CCTV and door entry call system ensuring they gain entrance and are able to exit the building as required.
- Ensure reception area is kept tidy and clutter free.
- Adhere and comply to all Health and Safety procedures
- Provide ad hoc support as required by the business
Eligibility
In line with the requirements of the Asylum Immigration Act, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process. Loveday Co is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, age, disability, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
Working variable hours (on a rota basis) to suit business needs, including evenings and weekends. The ideal candidate will be punctual, hardworking and quick to learn, with a high attention to detail. Excellent communication skills and an outgoing personality and a positive work ethic is ideal for this role as well as good physical stamina mobility.
Hospitality Assistant - 1150 Club in Esher employer: Loveday & Co Enterprise
Contact Detail:
Loveday & Co Enterprise Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Assistant - 1150 Club in Esher
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Loveday and its unique approach to luxury senior living. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your people skills! As a Hospitality Assistant, you'll be interacting with guests and families all day. Think about how you can showcase your warm personality and excellent communication skills during the interview. Maybe even role-play with a friend!
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look smart and professional for your interview. It shows that you respect the opportunity and are ready to represent Loveday's high standards.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Hospitality Assistant - 1150 Club in Esher
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A warm and friendly tone can really make your application stand out, especially for a role in hospitality.
Tailor Your Application: Make sure to tailor your application to Loveday's values and the specific role of Hospitality Assistant. Highlight any relevant experience you have in hospitality or care, and show us how you can contribute to our commitment to excellence and innovation.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of your skills and experiences.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Loveday and what we stand for.
How to prepare for a job interview at Loveday & Co Enterprise
✨Know the Company Inside Out
Before your interview, take some time to research Loveday and its unique approach to luxury senior living. Understand their commitment to excellence and innovation, and be ready to discuss how you can contribute to their mission of delivering top-notch hospitality and care.
✨Showcase Your Hospitality Skills
As a Hospitality Assistant, you'll need to demonstrate your ability to create a warm and welcoming environment. Prepare examples from your past experiences where you've gone above and beyond for guests or clients, highlighting your attention to detail and excellent communication skills.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during your interview. Think about how you would handle specific situations, such as dealing with a difficult guest or ensuring cleanliness in common areas. Practising these responses will help you feel more confident and articulate during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the role and the company culture. This shows your genuine interest in the position and helps you determine if Loveday is the right fit for you. Consider asking about opportunities for training and development or how the team collaborates to provide exceptional service.
