At a Glance
- Tasks: Lead hospitality teams to deliver a five-star experience for our members and guests.
- Company: Loveday, the UK's top luxury senior living provider with a focus on exceptional care.
- Benefits: Paid breaks, pension plan, health cash plan, discounts, and training opportunities.
- Other info: Opportunities for progression as we expand with new homes in London.
- Why this job: Join a passionate team dedicated to providing outstanding service in a luxurious environment.
- Qualifications: Strong communication skills, attention to detail, and a positive work ethic required.
The predicted salary is between 29700 - 36300 £ per year.
About Loveday
Loveday is the UK’s leading provider of luxury senior living and care. We are proud to combine world-class hospitality with exceptional clinical expertise, creating residences that not only feel like five-star hotels but also deliver truly personalised support. Our residences in Kensington, Belgravia, and Abbey Road are designed with elegance, comfort and dignity at their core. Every detail has been carefully considered to ensure our members enjoy outstanding dining, bespoke lifestyle experiences and the highest standards of care, whether they are living with us permanently, staying for recovery or respite, or joining as Day Club members. What makes Loveday unique is our commitment to both excellence and innovation. We continually invest in our people, our environments and our services to set a new benchmark in luxury senior living. Joining Loveday means becoming part of a dedicated, professional and passionate team who share the same goal, to deliver the very best in care and hospitality for our members and their families.
Rewards Package
- Paid breaks
- Company pension plan
- Health Care Cash Plan
- Access to Wagestream platform
- Access to Perkbox, discounts platform
- Opportunities for Training & Development
- Access to our Employee Assistance Programme
- Discretionary bonus
- Employee Recognition Programmes
- Death in Service benefit
- Scope for progression and promotion within the company as we grow from one Care Home to the development and subsequent opening of four new homes in London.
- Employee Referral Scheme
Scope of Role
The purpose of the Hospitality Service Manager role is to provide first class service to our members, their families, guests, and all visitors to our Loveday care homes and to achieve this by learning, adopting, and maintaining the Loveday Way of delivering outstanding levels of service in hospitality operations. They must be able to take charge in ensuring that front of house operations is always run correctly and efficiently within the home and that members are supremely comfortable and as happy as possible. That requires ensuring that suites and public areas are spotlessly clean and perfectly maintained, the food & beverage service delivers on the Loveday dining programme and that the hospitality team are always immaculate, and service minded. Firm but fair and naturally helpful, you will live and breathe the Loveday culture and promises.
Main Duties and Key Responsibilities
- Lead and oversee all hospitality departments including front of house, reception, housekeeping, laundry, and food & beverage to ensure seamless delivery of the Loveday 5-star service experience.
- Manage, train, and develop multidisciplinary hospitality teams, ensuring compliance with brand standards, operational policies, and maintaining high performance in internal audits and training.
- Drive operational excellence by monitoring budgets, supplier use, staffing rotas, and service standards while identifying opportunities for improvement across people, processes, and systems.
- Collaborate cross-functionally with care, kitchen, maintenance, and activities teams to enhance member satisfaction, ensure immaculate environments, and support events, activities, and wellbeing-focused dining experiences.
Eligibility
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Loveday & Co is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, age, disability, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
Working variable hours (on a rota basis) to suit business needs, including evenings and weekends. The ideal candidate will be punctual, hardworking and quick to learn, with a high attention to detail. Excellent communication skills and an outgoing personality and a positive work ethic is ideal for this role as well as good physical stamina & mobility.
Compensation: Competitive salary
Hospitality Manager in London employer: Loveday Abbey Road
At Loveday, we pride ourselves on being an exceptional employer, offering a supportive and nurturing work culture that values each team member's contribution. Our luxury senior living environment not only provides competitive benefits and flexible working hours but also fosters personal and professional growth through ongoing training and development opportunities. Join us in creating memorable experiences for our residents in the heart of Kensington, where your passion for hospitality can truly shine.
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality Manager in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Loveday Abbey Road. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Loveday Abbey Road
Don't be shy about reaching out to Loveday Abbey Road directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Hospitality Manager in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Loveday Abbey Road and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Loveday Abbey Road
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
