At a Glance
- Tasks: Coordinate operations and logistics for a fast-growing supplement brand across multiple regions.
- Company: Join a dynamic health and wellness brand making waves in the US and UK markets.
- Benefits: Enjoy competitive salary, performance bonuses, and flexible remote work options.
- Other info: Great growth potential as we expand into new markets and product lines.
- Why this job: Make a real impact in a rapidly scaling company while developing your skills.
- Qualifications: 2+ years in eCommerce operations or supply chain management, with strong analytical skills.
The predicted salary is between 36000 - 60000 £ per year.
Location: Remote (1 day a week in London office)
Employment Type: Full-Time
About Us
We are a fast-growing supplement brand operating in both the US and UK markets through Direct-to-Consumer (DTC) channels and Amazon FBA. Our mission is to help people improve their health with science-backed, premium products. We are looking for a highly organized, detail-driven Operations Coordinator to support our expanding supply chain, logistics, and operational processes across multiple regions.
Position Overview
The Operations Coordinator will play a key role in ensuring smooth day-to-day operations across our DTC and Amazon FBA channels in multiple marketplaces. This role is ideal for someone who thrives in a fast-paced eCommerce environment, has strong analytical and communication skills, and can confidently manage logistics, inventory, and cross-functional coordination.
Key Responsibilities
- Supply Chain & Inventory Management
- Monitor inventory levels across 3PL warehouses, Amazon FBA fulfillment centers, and DTC logistics partners in the US and UK.
- Coordinate purchase orders, production timelines, and replenishment needs with suppliers and manufacturers.
- Track inbound shipments and ensure timely delivery to Amazon FBA and 3PL partners.
- Maintain accurate SKU-level reporting and perform regular stock reconciliations.
- Amazon FBA Operations
- Manage FBA shipment creation, labeling requirements, and compliance with Amazon policies.
- Monitor inventory health (e.g., excess stock, stranded inventory, restock limits, IPI score).
- Work with Amazon Seller Central to resolve shipment discrepancies, reimbursement claims, or listing issues.
- DTC Fulfillment & Logistics
- Oversee daily order flow, fulfillment accuracy, and shipping performance from our DTC channels.
- Liaise with 3PL partners to troubleshoot delays, address packaging or pick/pack issues, and improve operational efficiency.
- Monitor carrier performance, shipping costs, and customer service escalations linked to logistics.
- Operations Administration
- Maintain SOPs and workflow documentation for operational processes.
- Collaborate with marketing, finance, and customer support teams to ensure operational readiness for promotions, launches, and restocks.
- Assist with forecasting by providing accurate data on sales velocity, seasonal trends, and regional demand patterns.
- Quality & Compliance
- Coordinate product testing, regulatory documentation, and batch certifications for supplements.
- Ensure product packaging, labeling, and import/export documentation meet US and UK compliance standards.
Requirements
- 2+ years experience in FMCG, eCommerce operations, supply chain, inventory management, or logistics (supplements or CPG preferred).
- Familiarity with Amazon FBA and Seller Central - shipment creation, inbound FBA processes, and inventory health.
- Experience working with 3PL providers in the US and/or UK.
- Strong proficiency in Excel/Sheets and operations tools (e.g., ERP, inventory management software).
- Excellent communication, organization, and problem-solving skills.
- Ability to work independently, multitask, and adapt in a fast-moving environment.
- Bonus: Knowledge of supplement industry regulations (FDA, MHRA), Shopify experience, or operational work with DTC brands.
What We Offer
- Competitive salary and performance-based bonuses.
- Flexible remote/hybrid work environment.
- Opportunity to make a meaningful impact in a rapidly scaling health & wellness brand.
- Growth potential as the company expands into new markets and product lines.
Operations Coordinator in City of London employer: Lovebug
Join our dynamic team as an Operations Coordinator, where you'll thrive in a flexible remote work environment with the opportunity to collaborate in our London office once a week. We pride ourselves on fostering a culture of growth and innovation, offering competitive salaries, performance-based bonuses, and the chance to make a significant impact in the health and wellness industry as we expand into new markets. With a focus on employee development and a commitment to excellence, we provide a rewarding workplace for those looking to advance their careers in eCommerce operations.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Coordinator in City of London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend virtual events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Familiarise yourself with their supply chain processes and be ready to discuss how your skills can help improve their operations. Show them you’re not just another candidate!
✨Tip Number 3
Practice your communication skills! Whether it’s through mock interviews or casual chats with friends, being able to articulate your thoughts clearly will set you apart. Remember, they want someone who can coordinate effectively across teams.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our mission to improve health with premium products.
We think you need these skills to ace Operations Coordinator in City of London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Coordinator role. Highlight your experience in supply chain, logistics, and eCommerce operations. We want to see how your skills match our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about health and wellness, and how your background makes you a perfect fit for our team. Let us know what excites you about this role!
Show Off Your Analytical Skills:Since this role involves a lot of data management, don’t forget to showcase your analytical skills. Mention any tools or software you’ve used, especially Excel or inventory management systems, to impress us with your technical know-how.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people. Good luck!
How to prepare for a job interview at Lovebug
✨Know Your Stuff
Make sure you understand the ins and outs of supply chain management, especially in eCommerce. Brush up on your knowledge of Amazon FBA processes and how they relate to inventory management. Being able to discuss specific examples from your past experience will show that you're not just familiar with the concepts but have practical skills to back them up.
✨Show Off Your Organisational Skills
As an Operations Coordinator, being detail-oriented is key. Prepare to share how you've successfully managed logistics or inventory in previous roles. Bring along any relevant metrics or reports that demonstrate your ability to keep things running smoothly, as this will highlight your organisational prowess.
✨Communicate Clearly
Strong communication skills are a must for this role. Practice articulating your thoughts clearly and concisely, especially when discussing complex topics like supply chain issues or operational challenges. You might even want to prepare a few scenarios where you effectively communicated with cross-functional teams to resolve problems.
✨Be Ready to Adapt
The fast-paced nature of eCommerce means things can change quickly. Be prepared to discuss times when you've had to adapt to new information or unexpected challenges. Highlighting your flexibility and problem-solving skills will show that you can thrive in a dynamic environment, which is exactly what this role requires.
