At a Glance
- Tasks: Provide top-notch support to customers via phone, email, live chat, and social media.
- Company: Join a dynamic team focused on delivering excellent customer service.
- Benefits: Competitive salary, flexible working hours, and a supportive team environment.
- Other info: Opportunity for growth in a fast-paced, collaborative workplace.
- Why this job: Make a real difference by helping customers and resolving their queries.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 26000 - 26000 £ per year.
This is a 6-month fixed term contract.
We're looking for a Client Services Executive to join our team and provide an excellent level of service to our corporate Self-Serve and E-Commerce customers. You'll be responsible for supporting customers across a range of channels including phone, email, live chat and social media, helping with everything from orders and deliveries to account queries and product support. This is a varied role where no two days will be exactly the same. You'll work closely with teams across the business to resolve queries, investigate issues and make sure our customers receive a great experience, with a focus on getting things right first time.
The responsibilities:
- Respond to customer enquiries across phone, email, live chat and social media in a professional and timely manner.
- Support customers with orders, including new orders, amendments, cancellations, returns and delivery tracking.
- Provide guidance to customers using our Self-Serve and E-Commerce platforms.
- Develop strong knowledge of our physical and digital products, including Love2shop e-gift cards and Love2shop Reward Codes.
- Investigate and resolve missing orders, products, delivery issues and customer disputes.
- Handle complaints effectively, taking ownership of issues and working towards a positive resolution.
- Monitor and respond to customer reviews, messages and social media enquiries, escalating any reputational concerns where appropriate.
- Identify and escalate suspicious activity or potential fraud in line with company processes.
- Maintain accurate customer records and handle customer information in accordance with GDPR and PCI DSS requirements.
- Work closely with colleagues across Sales, Account Management, Dispatch, Corporate Accounts and Card Services.
- Meet agreed SLAs and KPIs while maintaining a consistently high standard of customer service.
- Identify opportunities to improve processes and customer touchpoints and share customer feedback with the wider business.
- Support wider Client Services activities across Aftersales, Orders, Fulfilment and E-Commerce when required.
About you:
We're looking for someone who genuinely enjoys helping customers and takes ownership of resolving problems. You'll be comfortable managing a busy workload, communicating across different channels and working as part of a team. You'll be proactive, organised and able to remain calm when dealing with challenging queries. Attention to detail is also really important, particularly when handling customer information, orders and transactions.
Client Services Executive in Tranmere employer: Love2shop
Love2shop is an exceptional employer that fosters a collaborative and inclusive work culture, offering flexible hybrid working arrangements from our Liverpool office. As a Java Technical Lead, you'll not only drive the development of innovative digital products but also enjoy extensive employee growth opportunities, including mentorship roles and involvement in transformative projects like our move towards a Salesforce ecosystem. With a comprehensive benefits package and a commitment to equality, Love2shop is dedicated to creating a rewarding environment for all employees.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Executive in Tranmere
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Love2shop.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Love2shop. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Client Services Executive in Tranmere
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Love2shop.
How to prepare for a job interview at Love2shop
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Love2shop's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Love2shop offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
