Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Analyse and improve service delivery using tech and automation for a better customer experience.
- Company: Join PayPoint Group, a leader in tech-driven service improvement.
- Benefits: Enjoy 25 days holiday, pension scheme, and discounts with retailers.
- Other info: Hybrid work model with opportunities for growth and collaboration.
- Why this job: Be at the forefront of innovation, shaping smarter ways of working.
- Qualifications: Experience in a technical role and a passion for continuous improvement.
The predicted salary is between 30000 - 40000 £ per year.
As a Service Improvement Technician at the PayPoint Group, you’ll play a key role in embedding Service Delivery into our Product Engineering ways of working. Sitting at the intersection of technology, automation and customer experience, you’ll analyse how we operate today and help design smarter, more efficient ways of working for tomorrow. You’ll use your technical curiosity and analytical mindset to identify improvement opportunities, build automation (including Gen‑AI solutions), and help drive a consistently high-quality experience for both internal and external customers. Working closely with Product and Technology colleagues, you’ll champion service excellence, simplify complex processes and ensure our services are secure, scalable and customer‑focused. This is a hybrid role with onsite collaboration 1-2 days a week at either our Welwyn Garden City or Liverpool offices.
What we would like from you:
- Ideally, you’ll have gained experience in a Junior Technical Analyst, EUC or related role and be ready for your next career move.
- Confidence to experiment with new AI tools and technologies.
- Ability to break down problems into manageable, systematic blocks and deliver at pace.
- A proactive, curious approach to continuous improvement.
- Strong organisational skills with a deadline‑driven mindset.
- A customer‑focused mindset with the ability to multitask.
- A self‑motivated, resourceful team player with a strong sense of accountability.
It would be great if you have the following:
- Experience using Gen‑AI tooling and agents.
- Knowledge or awareness of ITIL Service Management.
- Experience automating workflows or configuring ITSM tools.
- Excellent written and verbal communication skills.
- Confidence working with senior stakeholders and subject matter experts.
- An approachable, empathetic manner with strong people skills.
- Commercial awareness and confidence to challenge for better outcomes.
Our benefits if you decide to join us:
- 25 days’ holiday per year, plus bank holidays.
- Company pension scheme.
- Staff Everyday Benefits card offering discounts with multiple retailers (10%).
- Corporate travel scheme with Merseyrail, Northern rail, Arriva.
Service Improvement Technician employer: Love2shop
Contact Detail:
Love2shop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Improvement Technician
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at PayPoint Group. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Show off your skills! If you've got experience with Gen-AI tools or automating workflows, make sure to highlight that in conversations. Bring examples of how you've improved processes in the past.
✨Tip Number 3
Prepare for the interview by thinking about how you can simplify complex processes. Be ready to discuss your proactive approach to continuous improvement and how it aligns with the role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are keen to join us directly.
We think you need these skills to ace Service Improvement Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Service Improvement Technician. Highlight your experience with technical analysis, automation, and customer service. We want to see how your skills align with our needs!
Show Off Your Curiosity: In your application, let us know about your technical curiosity and any experience you have with AI tools. We love candidates who are eager to experiment and innovate, so don’t hold back on sharing your ideas!
Be Clear and Concise: When writing your cover letter, keep it clear and to the point. We appreciate straightforward communication, so make sure to express your motivation for the role and how you can contribute to our team.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Let’s get started on this journey together!
How to prepare for a job interview at Love2shop
✨Know Your Stuff
Make sure you understand the role of a Service Improvement Technician inside out. Familiarise yourself with concepts like ITIL Service Management and Gen-AI tooling. This will not only help you answer questions confidently but also show your genuine interest in the position.
✨Show Off Your Curiosity
During the interview, highlight your technical curiosity and analytical mindset. Share examples of how you've identified improvement opportunities in past roles. This will demonstrate that you're proactive and ready to tackle challenges head-on.
✨Communicate Clearly
Since this role involves working closely with various stakeholders, practice articulating your thoughts clearly. Use specific examples to illustrate your points, especially when discussing complex processes or automation solutions. Good communication can set you apart!
✨Be Customer-Focused
Emphasise your customer-focused mindset throughout the interview. Discuss how you've previously simplified processes for better customer experiences. Showing that you understand the importance of service excellence will resonate well with the interviewers.