At a Glance
- Tasks: Lead client relationships with top UK retailers and drive sales success.
- Company: Join MBL Solutions, a dynamic company at the heart of the gift card industry.
- Benefits: Enjoy a competitive salary, bonus, 25 days holiday, and flexible working.
- Other info: Be part of a vibrant team with excellent career growth opportunities.
- Why this job: Make a real impact by shaping sales strategies and building strong partnerships.
- Qualifications: 3+ years in sales/account development and a degree-equivalent education required.
The predicted salary is between 50000 - 50000 £ per year.
Location: Liverpool
Monday-Friday, 38 hours per week (3 days in the office / 2 days from home)
£50,000 per annum plus pension, bonus, 25 days holiday
The role:
We’re on the lookout for a Senior Client Development Manager to join our Commercial Team at MBL Solutions in the heart of Liverpool. This isn’t just another account management role, it’s about being at the centre of our relationships with some of the UK’s leading retailers such as Greggs, schuh, Matalan, Hobbycraft, Tapi Carpets, B&M Stores helping them grow while driving success for MBL.
You’ll be the trusted partner for a portfolio of high-profile clients, making sure they get the very best from us. That means growing existing relationships, spotting cross-sell and up-sell opportunities, and welcoming new retailer clients into the fold. You’ll also play a big part in shaping the sales strategy, using our tech and expertise to quickly embed clients into the right channels.
This is a hybrid role, blending time in our vibrant Liverpool city centre office or our Newcastle office with flexibility to work from home (2 days at home and 3 days in the office). We’re a people-first business, but we also know the value of face-to-face time with clients, so a driving licence and willingness to travel are essential.
Contracted hours are 38 per week, Monday to Friday but more importantly, we’re looking for someone who brings drive, energy, and a passion for building brilliant client partnerships.
Main responsibilities:
- Define the Plan to Achieve Budget
- Develop the plan and implement the approach for your Team that delivers and exceeds annual sales budget objectives
- Deliver a programme of activity that achieves retention (volume and client numbers) and budget
- Deliver new revenue opportunities within existing accounts, including upselling, cross-selling, and introducing further products and solutions
- Management of client sales activity to be informed by reporting and analytics, supported with client development plans
- Support manager in forecasting revenue and reporting accordingly – for month, quarter and year end
- Support manager in developing, monitoring and reporting clear KPIs in sales, growth, client retention rates, cross-/up-sell, and client satisfaction/NPS
- Personally manage the relationship with a portfolio of clients
- Deliver a programme of activity that delivers retention and margin budget and targets
- Position and promote the business as an expert in supporting clients to attract and retain employees and customers in the gift card industry
- Effectively manage inbound new business leads, maximising conversion rates, to deliver the annual sales budget objective
- Ensure that there is an appropriate plan that supports the delivery of the overall budget
- Collaborate closely with the Operations team to ensure delivery to clients and ensure the right task is owned by the right function
- Liaise with Marketing to ensure there is a Marketing plan for your client portfolio
To succeed you’ll have:
- Degree-equivalent education
- 3+ years’ experience of leading sales and account development teams
- Knowledge & experience of selling & developing business in the B2B market.
- Knowledge and experience of the Gift card and Voucher market
- Knowledge and experience of working with high profile retailers
- Inspirational / motivational /enthusiastic / resilient
- First class communicator and presenter utilising all the latest technologies
- Knowledge and ability to utilise the latest leadership and management principles
- Best practice HR management principles in a reward & recognition environment
- Financial management in a plc environment
- Project management
- Current market trends and competitor activity
How you’ll be rewarded:
- Starting salary £50,000, depending on experience
- Annual bonus scheme
- 25 days’ holiday per year, plus bank holidays
- Company pension scheme
- UK health care cover
- Staff Everyday Benefits card offering discounts with multiple retailers (10%)
- Corporate travel scheme with Mersey Rail, Northern rail, Arriva & Transport for Wales
- Fabulous kitchen space which offers free tea, coffee and refreshments
- Faith room open to all denominations along with dedicated kitchen space for Halal and Kosher food preparation (Liverpool Office)
- Family friendly leave
- Community volunteering policy which allows you 2 days per year to support the community with charitable events
About us:
At MBL Solutions Ltd. (mblsolutions.co.uk), we’re all about making connections that count. We combine deep retailer partnerships with smart, industry leading technology to create seamless customer journeys and innovative solutions that feel personal at scale. In short: we help our clients grow faster, run smarter, and connect more meaningfully with their audiences.
2026 is our 25th anniversary. Over the past quarter century, we’ve earned our place at the heart of the UK gift card and digital rewards market. We’re proudly owned by Love2shop, a brand recognised by millions and synonymous with gifting in the UK, and we’re part of the PayPoint Group, meaning there’s no shortage of exciting developments on the horizon.
If you’re looking to join a forward-thinking business with heritage, ambition, and plenty of energy for what’s next, you’ve just found it.
Senior Client Development Manager employer: Love2shop
At MBL Solutions, we pride ourselves on being a people-first employer that values collaboration and innovation. Located in the vibrant heart of Liverpool, we offer a hybrid working model that promotes work-life balance, alongside competitive benefits such as a generous salary, annual bonus scheme, and community volunteering opportunities. Join us to be part of a dynamic team that not only supports your professional growth but also fosters meaningful relationships with some of the UK's leading retailers.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Client Development Manager
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Senior Client Development Manager at Love2shop, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Love2shop. Tailor your message to explain why you’re drawn to them and how you can contribute as a Senior Client Development Manager. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Senior Client Development Manager
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Love2shop:When writing your cover letter, make sure to tailor your message specifically for Love2shop. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Love2shop
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Love2shop that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Love2shop that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Love2shop’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
