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- Tasks: Support customers with orders and resolve account balance issues in a fast-paced environment.
- Company: Join MBL Solutions, a leading gift card technology provider in the UK.
- Benefits: Competitive salary, full training, and a supportive team atmosphere.
- Why this job: Be part of a dynamic team making a real difference for customers.
- Qualifications: Customer service experience and strong communication skills are a plus.
- Other info: Fixed term contract with opportunities for growth and development.
The predicted salary is between 24871 - 34817 £ per year.
MBL is a market-leading platform gift card technology and services provider, working with some of the largest retailers in the UK. We are a Love2shop company and part of the Paypoint Group.
At MBL Solutions we don’t just provide market-leading technology solutions, we take time to learn about our clients and their customers. We work collaboratively to make sure our solutions are not only what you need but also what your customers need.
MBL are looking for an Operations Administrator to work in a small fast-paced team supporting customers with orders. You will report into the Operations Manager who will give full training, but it would be great if you have already worked in a customer service or administrative type role.
Main Responsibilities:- Process new orders
- Provide customers with account balance information and resolve balance disputes
- Support the setup and testing of all new products launched
- Monitor digital order failures and action respond with appropriate action
- Proactive in resolving customer issues ‘first time most of the time’
- Problem solves and in doing so raise areas of concern with your line manager
- Able to work in a fast-paced environment
- Excellent attention to detail
- Proactive
- Customer focussed
- Confident using Microsoft Office (Word & Excel)
- Strong communicator
This is a fixed term contract from Feb 2026 - March 2027
Salary: £24,871
Location: Wallsend NE28 9NX
We do a DBS, credit and right to work check on all successful candidates.
Operations Administrator in Newcastle upon Tyne employer: Love2shop
Contact Detail:
Love2shop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Administrator in Newcastle upon Tyne
✨Tip Number 1
Get to know MBL Solutions and their values! Before your interview, check out their website and social media. Understanding their approach to customer service will help you align your answers with what they’re looking for.
✨Tip Number 2
Practice your problem-solving skills! Since the role involves resolving customer issues, think of examples from your past experiences where you’ve tackled challenges head-on. This will show you’re proactive and ready to jump in.
✨Tip Number 3
Brush up on your Microsoft Office skills! Being confident in Word and Excel is key for this role. Maybe do a quick online course or tutorial to refresh your memory before the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at MBL Solutions.
We think you need these skills to ace Operations Administrator in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Administrator role. Highlight any relevant experience in customer service or administration, and don’t forget to showcase your attention to detail and problem-solving skills!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for MBL Solutions. Mention your proactive approach and how you can contribute to resolving customer issues effectively.
Show Off Your Tech Skills: Since we’re looking for someone confident with Microsoft Office, make sure to mention any specific skills you have with Word and Excel. If you’ve used these tools in previous roles, give us some examples!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Love2shop
✨Know the Company Inside Out
Before your interview, take some time to research MBL Solutions. Understand their gift card technology and services, and how they collaborate with clients. This will show your genuine interest and help you answer questions more effectively.
✨Showcase Your Customer Service Skills
Since the role involves supporting customers with orders, be ready to discuss your previous experience in customer service or administrative roles. Prepare specific examples of how you've resolved customer issues proactively and efficiently.
✨Demonstrate Attention to Detail
In a fast-paced environment like MBL, attention to detail is crucial. Bring examples of how you've maintained accuracy in your work, especially when processing orders or handling disputes. This will highlight your suitability for the Operations Administrator role.
✨Be Ready to Problem Solve
Prepare for situational questions that test your problem-solving skills. Think of scenarios where you've had to troubleshoot issues or improve processes. Showing that you can resolve customer issues 'first time most of the time' will impress the interviewers.
