At a Glance
- Tasks: Analyse and improve service delivery using tech and automation for a better customer experience.
- Company: Join PayPoint Group, a forward-thinking company focused on innovation and service excellence.
- Benefits: Enjoy 25 days holiday, discounts, a pension scheme, and community volunteering opportunities.
- Other info: Hybrid work model with a supportive culture that champions equality and growth.
- Why this job: Be at the forefront of tech and customer service, making a real difference every day.
- Qualifications: Experience in a technical role and a passion for AI and continuous improvement.
The predicted salary is between 30000 - 40000 € per year.
As a Service Improvement Technician at the PayPoint Group, you’ll play a key role in embedding Service Delivery into our Product Engineering ways of working. Sitting at the intersection of technology, automation and customer experience, you’ll analyse how we operate today and help design smarter, more efficient ways of working for tomorrow.
You’ll use your technical curiosity and analytical mindset to identify improvement opportunities, build automation (including Gen‑AI solutions), and help drive a consistently high-quality experience for both internal and external customers. Working closely with Product and Technology colleagues, you’ll champion service excellence, simplify complex processes and ensure our services are secure, scalable and customer‑focused.
This is a hybrid role with onsite collaboration 1-2 days a week at either our Welwyn Garden City or Liverpool offices.
What we would like from you:
- Ideally, you’ll have gained experience in a Junior Technical Analyst, EUC or related role and be ready for your next career move.
- Confidence to experiment with new AI tools and technologies.
- Ability to break down problems into manageable, systematic blocks and deliver at pace.
- A proactive, curious approach to continuous improvement.
- Strong organisational skills with a deadline‑driven mindset.
- A customer‑focused mindset with the ability to multitask.
- A self‑motivated, resourceful team player with a strong sense of accountability.
It would be great if you have the following:
- Experience using Gen‑AI tooling and agents.
- Knowledge or awareness of ITIL Service Management.
- Experience automating workflows or configuring ITSM tools.
- Excellent written and verbal communication skills.
- Confidence working with senior stakeholders and subject matter experts.
- An approachable, empathetic manner with strong people skills.
- Commercial awareness and confidence to challenge for better outcomes.
Our benefits if you decide to join us:
- 25 days’ holiday per year, plus bank holidays.
- Company pension scheme.
- Staff Everyday Benefits card offering discounts with multiple retailers (10%).
- Corporate travel scheme with Merseyrail, Northern rail, Arriva & Transport for Wales.
- Fabulous kitchen space which offers free tea and coffee.
- Faith room open to all denominations along with dedicated kitchen space for Halal and Kosher food preparation.
- Cycle to work scheme.
- Family friendly leave.
- Community volunteering policy which allows you 2 days per year to support the community with charitable events.
As a disability-confident committed company, we have a passion for championing equality. We welcome all colleagues into a work environment where success is attainable for everyone, regardless of disability, age, race, religion, gender identity, or sexual orientation. We are committed to ensuring that everyone has equal access to growth and opportunities in our workplace.
Service Improvement Technician in Liverpool employer: Love2shop
At PayPoint Group, we pride ourselves on being an excellent employer that fosters a culture of innovation and collaboration. As a Service Improvement Technician, you'll benefit from a supportive work environment that encourages continuous learning and professional growth, alongside a comprehensive benefits package including generous holiday allowance, community volunteering opportunities, and a commitment to equality and inclusivity. With hybrid working arrangements and a focus on employee well-being, our Welwyn Garden City and Liverpool offices provide the perfect backdrop for you to thrive in your career while making a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Service Improvement Technician in Liverpool
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at PayPoint Group. A friendly chat can open doors and give you insider info on what they're really looking for.
✨Tip Number 2
Show off your skills! If you've got experience with Gen-AI tools or automating workflows, don’t just mention it—bring it to life. Share examples of how you've used these skills to improve processes in past roles.
✨Tip Number 3
Prepare for the interview by thinking about how you can simplify complex processes. Be ready to discuss specific scenarios where you’ve made things more efficient. This will show you’re a perfect fit for the Service Improvement Technician role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Service Improvement Technician in Liverpool
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Service Improvement Technician role. Highlight your experience with technical analysis, automation, and customer service to show us you’re the perfect fit!
Show Off Your Curiosity:We love a proactive mindset! In your application, share examples of how you've experimented with new technologies or improved processes in previous roles. This will demonstrate your analytical skills and eagerness to learn.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and structure your thoughts logically. This reflects your communication skills, which are super important for this role!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Love2shop
✨Know Your Tech
Brush up on your technical knowledge, especially around Gen-AI tools and ITIL Service Management. Be ready to discuss how you've used these technologies in the past or how you plan to experiment with them in the role.
✨Show Your Analytical Skills
Prepare to demonstrate your analytical mindset by discussing specific examples where you've broken down complex problems into manageable parts. Think of a time when you identified an improvement opportunity and how you approached it.
✨Customer Focus is Key
Since this role is all about enhancing customer experience, be prepared to share examples of how you've prioritised customer needs in previous roles. Highlight your ability to multitask while maintaining a high-quality service.
✨Be Proactive and Resourceful
Exhibit your proactive approach by discussing instances where you've taken the initiative to drive improvements. Show that you're not just a team player but also someone who can work independently and take accountability for outcomes.
