Senior Client Development Manager Location: Monday-Friday, 38 hours per week (3 days in the office / 2 days from home) £50,000 per annum plus pension, bonus, 25 days holiday We’re on the lookout for a Senior Client Development Manager to join our Commercial Team at MBL Solutions in the heart of Liverpool. This isn’t just another account management role, it’s about being at the centre of our relationships with some of the UK’s leading retailers such as Greggs, schuh, Matalan, Hobbycraft, Tapi Carpets, B&M Stores helping them grow while driving success for MBL. This is a hybrid role, blending time in our vibrant Liverpool city centre office or our Newcastle office with flexibility to work from home (2 days at home and 3 days in the office). We’re a people-first business, but we also know the value of face-to-face time with clients, so a driving licence and willingness to travel are essential. Contracted hours are 38 per week, Monday to Friday but more importantly, we’re looking for someone who brings drive, energy, and a passion for building brilliant client partnerships. Deliver new revenue opportunities within existing accounts, including upselling, cross-selling, and introducing further products and solutions Management of client sales activity to be informed by reporting and analytics, supported with client development plans Support manager in forecasting revenue and reporting accordingly – for month, quarter and year end Support manager in developing, monitoring and reporting clear KPIs in sales, growth, client retention rates, cross-/up-sell, and client satisfaction/NPS Position and promote the business as an expert in supporting clients to attract and retain employees and customers in the gift card industry Ensure that the there is an appropriate plan that supports the delivery of the overall budget Liaise with Marketing to ensure there is a Marketing plan for your client portfolio 3+ years’ experience of leading sales and account development teams ~ Knowledge and experience of the Gift card and Voucher market ~ The latest leadership and management principles ~ Best practice HR management principles in a reward & recognition environment ~ Financial management in a plc environment ~ Project management ~ Starting salary £50,000, depending on experience ~ Annual bonus scheme ~25 days’ holiday per year, plus bank holidays ~ Company pension scheme ~ UK health care cover ~ Staff Everyday Benefits card offering discounts with multiple retailers (10%) ~ Corporate travel scheme with Mersey Rail, Northern rail, Arriva & Transport for Wales ~ Fabulous kitchen space which offers free tea, coffee and refreshments ~ Faith room open to all denominations along with dedicated kitchen space for Halal and Kosher food preparation (Liverpool Office) ~ Family friendly leave ~ Community volunteering policy which allows you 2 days per year to support the community with charitable events In short: we help our clients grow faster, run smarter, and connect more meaningfully with their audiences. Over the past quarter century, we’ve earned our place at the heart of the UK gift card and digital rewards market. We’re proudly owned by Love2shop, a brand recognised by millions and synonymous with gifting in the UK, and we’re part of the PayPoint Group, meaning there’s no shortage of exciting developments on the horizon. If you’re looking to join a forward-thinking business with heritage, ambition, and plenty of energy for what’s next, you’ve just found it.
Senior Client Development Manager (Permanent) in Liverpool
