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For Companies At a Glance
- Tasks: Administer and optimise our Salesforce platform to support business growth and user enablement.
- Company: Join a forward-thinking company that values collaboration and innovation.
- Benefits: Enjoy 25 days holiday, health cover, discounts, and a supportive work environment.
- Why this job: Make a real impact by driving Salesforce adoption and improving user experience.
- Qualifications: Salesforce Administrator certification and hands-on experience with Salesforce required.
- Other info: Be part of a disability-confident company committed to equality and community support.
The predicted salary is between 28800 - 48000 £ per year.
Main Purpose of Role
The Salesforce Administrator is accountable for the day-to-day administration, configuration and optimisation of our Salesforce platform. You will ensure the platform supports business growth through robust configuration, data integrity and user enablement, while championing best practices and continuous improvement. This role is critical in driving adoption, supporting business processes and maintaining compliance across all Salesforce services.
Principal Responsibilities
- Platform Administration & Configuration:
- Manage user accounts, roles, profiles, permission sets and licence allocation.
- Configure standard and custom objects, fields (including formula fields), page layouts, record types and list views.
- Design and maintain declarative automation (Flows, validation rules and approval processes).
- Create and maintain reports and dashboards for different stakeholder groups.
- Monitor platform health, usage and limits (e.g. storage, API calls, automation limits) and take proactive action to prevent issues.
- Operational Support & Change Management:
- Provide 1st-line support for Salesforce users, resolving queries and issues promptly and professionally.
- Manage and triage change requests, ensuring proper documentation, testing and quality assurance before deployment.
- Support environment and release management, including sandbox usage and deployment processes.
- Maintain accurate platform documentation (configuration, processes, data dictionaries and user guides).
- Champion knowledge sharing within the CRM team and across the business.
- Take part in agile delivery at all appropriate stages.
- Data Integrity & Compliance:
- Ensure data quality, integrity and security across Salesforce and integrated systems.
- Conduct periodic access reviews and audit trail checks, maintaining accurate records.
- Embed GDPR and internal data protection policies in all platform activities.
- Collaboration & Continuous Improvement:
- Stay informed about Salesforce releases and recommend relevant enhancements to improve user experience and efficiency.
- Support user adoption through training, clinics and creation of help materials (quick guides, how-to articles, short videos).
What we would like from you
- Salesforce Administrator certification (ADM-201) essential; additional Salesforce certifications (e.g. Platform App Builder, Sales/Service Cloud Consultant) desirable.
- Hands-on experience administering Salesforce across Sales, Service, Commerce and/or Experience Cloud, ideally with Marketing Cloud experience.
- Proficiency with declarative tools (Flows, validation rules, approval processes) and configuration best practices.
- Strong understanding of data protection, consent management and compliance requirements.
- Desirable: Familiarity with Apex basics, SOQL, integrations and ETL tools; experience of Azure and/or data pipelines.
Our benefits if you decide to join us:
- 25 days' holiday per year, plus bank holidays.
- Company pension scheme.
- UK health care cover.
- Staff Everyday Benefits card offering discounts with multiple retailers (10%).
- Corporate travel scheme with Merseyrail, Northern rail, Arriva & Transport for Wales.
- Fabulous kitchen space which offers free tea and coffee.
- Faith room open to all denominations along with dedicated kitchen space for Halal and Kosher food preparation.
- Family friendly leave.
- Community volunteering policy which allows you 2 days per year to support the community with charitable events.
As a disability-confident committed company, we have a passion for championing equality. We welcome all colleagues into a work environment where success is attainable for everyone, regardless of disability, age, race, religion, gender identity, or sexual orientation. We are committed to ensuring that everyone has equal access to growth and opportunities in our workplace.
Salesforce Administrator in Liverpool employer: Love2shop
Contact Detail:
Love2shop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Salesforce Administrator in Liverpool
✨Tip Number 1
Network like a pro! Reach out to current Salesforce Administrators on LinkedIn or at industry events. Ask them about their experiences and any tips they might have for landing a role like this.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your Salesforce projects, configurations, and any reports or dashboards you've built. This will give potential employers a clear view of what you can bring to the table.
✨Tip Number 3
Prepare for the interview by brushing up on common Salesforce scenarios and best practices. Be ready to discuss how you've tackled challenges in previous roles and how you can drive user adoption and compliance.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Salesforce Administrator in Liverpool
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your Salesforce experience. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Show Off Your Certifications: If you've got that Salesforce Administrator certification (ADM-201) or any other relevant qualifications, flaunt them! We love seeing candidates who are serious about their professional development.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your experience and how you can contribute to our team.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Love2shop
✨Know Your Salesforce Inside Out
Make sure you’re well-versed in the specifics of Salesforce administration. Brush up on user management, configuration, and automation tools like Flows and validation rules. Being able to discuss your hands-on experience with these features will show that you’re ready to hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved user queries or managed change requests in previous roles. Highlight your ability to triage issues and ensure quality assurance before deployment. This will demonstrate your operational support skills and your proactive approach to problem-solving.
✨Emphasise Data Integrity and Compliance
Familiarise yourself with data protection policies, especially GDPR, and be ready to discuss how you’ve maintained data quality and security in past positions. Showing that you understand compliance requirements will reassure them that you can uphold their standards.
✨Be Ready to Discuss Continuous Improvement
Think about ways you’ve championed user adoption and improved processes in your previous roles. Whether it’s through training sessions or creating help materials, being able to share your strategies for enhancing user experience will set you apart as a candidate who is committed to growth.
