At a Glance
- Tasks: Join our Infrastructure Team to enhance IT stability and drive automation in cloud technology.
- Company: Dynamic tech company focused on next-gen infrastructure solutions.
- Benefits: Hybrid work, 25 days holiday, health cover, and a share scheme.
- Other info: Inclusive workplace committed to equality and career growth opportunities.
- Why this job: Make a real impact by improving critical infrastructure and embracing innovative technologies.
- Qualifications: Experience with Windows/Linux systems and strong problem-solving skills required.
We have an exciting opportunity to join our Infrastructure Team as an Infrastructure Engineer to help us drive stability and improvements to our PayPoint Group’s IT Infrastructure while we continue to push forward with our next gen cloud technology and automation goals.
The Infrastructure Engineer will ensure automation of tasks is at the forefront of their thinking to enhance speed of deployment of new project work or existing improvements to the infrastructure. The ideal person will have a proven track record in the installation, support and maintenance of advanced Windows and Linux Technologies and be able to demonstrate management of incidents through to resolution. They will be able to demonstrate an understanding of Infrastructure services to an elevated level for On-Premise, and In-Cloud technologies. Previous experience of working in the financial sector or the ability to provide examples of working in a service critical environment are advantageous.
As an Infrastructure Engineer they will be responsible for ensuring the Infrastructure Services meet all regulatory requirements, namely PCI DSS, ISO27001, and Cyber Security Essentials. This will include the introduction of standards to ensure conformity within the PayPoint environment.
Be responsible for and deliver:
- Operational support of the infrastructure carrying out 2nd and 3rd line analysis of incidents and problems
- Engaging with relevant 3rd party support to assist with incident resolution
- Resolution, Root Cause Analysis, Impact Analysis and Escalation, should be carried out in a timely manner with detailed documenting of solutions in the ticketing platform
- Ensure compliance and operation within all company controls and security standards
- Assist with Projects and Infrastructure Delivery
- Proactively drive automation of infrastructure tasks to guarantee the outcome of repeatable tasks
- Identify improvements to existing processes ensuring that with agreement, these improvements are implemented in line with PayPoint Group standards
- Continuous service improvement through best practice and new and innovative technologies
- Ensure consistency and quality of the service so that all support tickets are progressed in line with operational service levels
- Review and approve changes in line with the Change Management Process
- Implement, maintain and test PayPoint DR services as and when required to do so
- Update documentation, policies and procedures as well as ensuring that they are followed
- Cover on call for 1 week out of 4 per month
- Any other duties where applicable
What would we like from you?
- Proven Production Support or Project Delivery experience
- Proven ability to document and explain designs
- Detail orientated with strong written and verbal communication skills
- Expert Knowledge in the following:
- Windows Server OS’s (Ideally from 2012 to 2025)
- Full Windows Stack including DHCP, DNS, AD, CA
- Linux (Ideally Ubuntu, RedHat and Rocky)
- Microsoft Exchange 2016 - SE
- Microsoft Office 365
- Microsoft Azure Stack from Compute, Networking, to Azure EntraID
- Hyper-V 2012 - 2025
- Exposure and understanding of the following:
- VMWare
- F5 Big IP & Linux proxies
- Domain Management and Registrars
- System Center
- Data Centre Operations & hardware maintenance
- Network troubleshooting and associated tools (Wireshark, and CLI tools)
- Microsoft SQL Server
- IaC Technologies (Ansible, Terraform, etc)
- Understanding of security in relation to network, server, applications, data and databases
- SSL Protocols, Ciphers and certificates
- Defender for Server, Nessus
- It would be great if you already have:
- PCI-DSS compliance
- Proficient in PowerShell Scripting, Bash Scripting or Python
- Windows Storage Spaces and Storage Spaces Direct
- HPE Hardware
- Design of Highly Available Systems
- Content Delivery Networks (Such as; CloudFlare)
- Experience in delivering projects and solutions from inception to completion
- Any experience with the following software products:
- SIEM
- Zabbix
- Azure DevOps
- Jenkins
- BeyondTrust
- Rubrik Backup
- 25 days holiday per year + bank holidays. Option to purchase further holidays
- Company pension scheme
- Share Scheme
- Electric Vehicle scheme
- UK health care cover
- Dental plan
- Staff Everyday Benefits card offering discounts with multiple retailers (10%)
- Private Health care
- Life Assurance - optional cover
- Progression & Development
What can we do for you?
The majority of this role will be (Hybrid) and will require some travel to our bright and modern offices in Liverpool (2 – 3 days a week).
As a disability-confident committed company, we have a passion for championing equality. We welcome all colleagues into a work environment where success is attainable for everyone, regardless of disability, age, race, religion, gender identity, or sexual orientation. We are committed to ensuring that everyone has equal access to growth and opportunities in our workplace.
Infrastructure Engineer in Liverpool employer: Love2shop
At Love2shop, we pride ourselves on being an excellent employer by fostering a collaborative and inclusive work culture that prioritises engineering excellence and customer-centred design. Our commitment to employee growth is evident through mentorship opportunities and a supportive environment, alongside competitive benefits such as 25 days holiday, a company pension scheme, and a range of staff discounts. Located in a vibrant area, we ensure our team enjoys a balanced work-life experience while contributing to meaningful projects that impact millions of users.
StudySmarter Expert Advice🤫
We think this is how you could land Infrastructure Engineer in Liverpool
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Love2shop values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Love2shop might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Love2shop!
✨Direct Apply to Love2shop
Let's not forget to apply directly through the Love2shop website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Infrastructure Engineer in Liverpool
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Love2shop.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Love2shop. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Love2shop
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
