At a Glance
- Tasks: Lead operational strategy and ensure outstanding service delivery across multiple teams.
- Company: Dynamic organisation focused on customer satisfaction and commercial growth.
- Benefits: £40,000 salary, 25 days holiday, pension scheme, and staff discounts.
- Other info: Hybrid role with a vibrant workplace culture and opportunities for professional development.
- Why this job: Make a real impact by driving operational excellence and leading diverse teams.
- Qualifications: Significant experience in operations and strong stakeholder management skills.
The predicted salary is between 40000 - 40000 £ per year.
- Fixed Term Contract until November 2027 (Maternity cover)
- £40,000 per annum
- Hybrid role: 3 days at Chapel Street, 2 days WFH
We are looking for a highly organised and commercially minded Head of Operations to provide strategic leadership, oversight and governance across all operational activities supporting MBL, ensuring the coordinated delivery of outstanding customer, retailer and corporate client outcomes.
Working through a matrix of cross-functional teams, the role is accountable for operational performance, service excellence, commercial delivery, risk management and continuous improvement across the division.
- Define the Strategy, Quantify the Targets and Create a Plan
- Work with the Partnerships Director to develop and deliver the operational vision and strategy for MBL, ensuring alignment with divisional objectives, customer expectations and commercial growth plans.
- Establish operational priorities, performance measures and service standards across all functions contributing to customer and client delivery.
- Ensure operational, customer service and support strategies reflect customer, supplier and partner requirements while embracing appropriate digital capabilities and technological advancement.
- Develop future operating models, organisational capability plans and resource requirements to support sustainable growth and evolving business needs.
- Lead cross-functional planning activities, ensuring operational dependencies, risks and opportunities are proactively identified and managed.
- Build the Right Team and Culture to Deliver It
- Provide leadership across multiple business functions, fostering collaboration, accountability and a shared commitment to customer and commercial outcomes.
- Support functional leaders in determining resource requirements and workforce planning needs to optimise operational performance.
- Work closely with Commercial, Finance, Product, Technology and Customer Service teams to ensure consistency, quality and efficiency of service delivery.
- Promote a high-performance culture centred on ownership, continuous improvement and customer-centric decision making.
- Coach, mentor and influence managers and senior stakeholders to strengthen leadership capability and improve business performance.
- Leadership / Governance
- Lead operational governance activities, ensuring compliance, reporting and performance management.
- Provide regular performance updates, insights and recommendations to senior stakeholders.
- Financial Planning and Management
- Establish and monitor service level agreements, operational KPIs and performance targets.
- Drive efficiency, automation and sustainable growth while maintaining service quality.
- Identify and evaluate operational, financial, regulatory and reputational risks.
- Promote a proactive risk management culture through effective governance and controls.
What we’re looking for
- Significant experience leading operational delivery across multiple business functions.
- Experience operating successfully within a matrix management structure.
- Demonstrated ability to influence stakeholders and deliver outcomes through indirect leadership.
- Strong client-facing experience and management of complex operational issues.
- Knowledge of CRM platforms.
- Knowledge of gift card, payments or fintech sectors.
- Experience with high-profile clients and transformation programmes.
Behaviours
- Customer-centric and commercially aware.
- Strong ability to align and coordinate cross-functional teams toward shared objectives.
- Exceptional stakeholder management and influencing skills.
- Demonstrates ownership, accountability and sound judgement.
- Balances strategic thinking with operational execution.
- 25 days’ holiday per year, plus bank holidays
- Company pension scheme
- Staff Everyday Benefits card offering discounts with multiple retailers (10%)
- Corporate travel scheme with Merseyrail, Northern rail, Arriva & Transport for Wales
- Fabulous kitchen space which offers free refreshments
- Faith room open to all denominations along with dedicated kitchen space for Halal and Kosher food preparation
- #J-18808-Ljbffr
Head of Operations in Liverpool employer: Love2shop
Love2shop is an exceptional employer that fosters a collaborative and inclusive work culture, offering flexible hybrid working arrangements from our Liverpool office. As a Java Technical Lead, you'll not only drive the development of innovative digital products but also enjoy extensive employee growth opportunities, including mentorship roles and involvement in transformative projects like our move towards a Salesforce ecosystem. With a comprehensive benefits package and a commitment to equality, Love2shop is dedicated to creating a rewarding environment for all employees.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Operations in Liverpool
✨Tap into Consulting Networks
Get active in local management consulting networks and organisations. Attend meetups, workshops, or webinars specific to consulting where you can connect with professionals who may know of temporary roles opening up at places like Love2shop. Don’t underestimate word-of-mouth – it’s massive in our field!
✨Show Off Your Skills in Real-Time
As a temporary hire, you need to demonstrate your value quickly. Consider creating a mini-case study or analysis relevant to the industry and share it on platforms like LinkedIn or even during networking events. This can be an impressive way to showcase your analytical skills and problem-solving prowess – just what consulting firms are looking for!
✨Check for Temporary Roles on Niche Job Boards
Look for temporary roles on specialised job boards for consulting gigs rather than just generic platforms. Websites like Consultancy.uk or even the Careers pages of major firms could have short-term projects or roles that are perfect for you to jump in at Love2shop.
✨Leverage University and Alumni Resources
If you’re fresh out of uni or connected with a local institution, take advantage of their career services and alumni networks. Many universities have exclusive connections to consulting firms seeking temporary help. Plus, it’s a great way to meet other aspiring consultants who might share leads about opportunities at Love2shop.
We think you need these skills to ace Head of Operations in Liverpool
Some tips for your application 🫡
Showcase Your Analytical Skills:In management consulting, employers love to see your problem-solving abilities right from the get-go. Be sure to highlight any relevant analytical projects you've worked on, particularly those that show how you tackled complex problems. If you’ve done any case studies or analysis during your studies, throw those in your CV!
Tailor Your Experience for the Role:Since this is a temporary position, your application should reflect your adaptability and relevant experience quite clearly. Focus on showcasing experiences that demonstrate your ability to hit the ground running, like previous projects, internships, or freelance gigs in consulting or project management.
Craft a Targeted Cover Letter:Your cover letter is your chance to sparkle! Use it to explain why you're interested in this temporary role at Love2shop and how your skills suit the specific project needs. Remember to mention how you can provide immediate value based on your past experiences.
Include Certifications or Relevant Training:If you've got any certifications like PMP, Six Sigma, or even coursework that’s super relevant, make sure to list those in your application. Management consulting can be competitive, and these extra qualifications can help you stand out in the recruitment process.
How to prepare for a job interview at Love2shop
✨Prepare for Case Studies
In management consulting, case study interviews are a big deal. Expect to tackle real-world business problems on the spot. We should practise structuring our thoughts, developing hypotheses, and presenting our solutions clearly, as this is what firms like Love2shop will want to see.
✨Show Off Your Problem-Solving Skills
You’ll need to demonstrate strong analytical skills and logical reasoning. Brush up on frameworks like SWOT or Porter's Five Forces, as these can come in handy. Think of instances from your experience where you tackled a complex issue—this could set you apart when speaking to Love2shop.
✨Highlight Your Adaptability
Since this is a temporary role, it's crucial we showcase our ability to hit the ground running. Have examples ready that illustrate how we've adapted quickly in past positions or projects. This shows that we can contribute effectively from day one at Love2shop.
✨Be Ready to Discuss Cultural Fit
Temporary roles often come with a focus on team dynamics. Prepare to discuss how we align with the values and culture at Love2shop. We want to highlight our teamwork experiences and how we can mesh with their consulting teams, making it clear that we're not just looking to fill a spot but to add value.
