At a Glance
- Tasks: Analyse and improve service delivery using tech and automation for a better customer experience.
- Company: Join PayPoint Group, a forward-thinking company focused on innovation and service excellence.
- Benefits: Enjoy 25 days holiday, health cover, discounts, and a supportive work environment.
- Other info: Hybrid role with great career growth and a commitment to equality and community support.
- Why this job: Be at the forefront of tech and customer service, making a real difference every day.
- Qualifications: Experience in a technical role and a passion for continuous improvement and AI tools.
The predicted salary is between 30000 - 40000 £ per year.
As a Service Improvement Technician at the PayPoint Group, you’ll play a key role in embedding Service Delivery into our Product Engineering ways of working. Sitting at the intersection of technology, automation and customer experience, you’ll analyse how we operate today and help design smarter, more efficient ways of working for tomorrow.
You’ll use your technical curiosity and analytical mindset to identify improvement opportunities, build automation (including Gen‑AI solutions), and help drive a consistently high-quality experience for both internal and external customers. Working closely with Product and Technology colleagues, you’ll champion service excellence, simplify complex processes and ensure our services are secure, scalable and customer‑focused.
This is a hybrid role with onsite collaboration 1-2 days a week at either our Welwyn Garden City or Liverpool offices.
What we would like from you:
- Experience in a Junior Technical Analyst, EUC or related role
- Confidence to experiment with new AI tools and technologies
- Ability to break down problems into manageable, systematic blocks and deliver at pace
- A proactive, curious approach to continuous improvement
- Strong organisational skills with a deadline‑driven mindset
- A customer‑focused mindset with the ability to multitask
- A self‑motivated, resourceful team player with a strong sense of accountability
It would be great if you have the following:
- Experience using Gen‑AI tooling and agents
- Knowledge or awareness of ITIL Service Management
- Experience automating workflows or configuring ITSM tools
- Excellent written and verbal communication skills
- Confidence working with senior stakeholders and subject matter experts
- An approachable, empathetic manner with strong people skills
- Commercial awareness and confidence to challenge for better outcomes
Our benefits if you decide to join us:
- 25 days’ holiday per year, plus bank holidays
- Company pension scheme
- UK health care cover
- Staff Everyday Benefits card offering discounts with multiple retailers (10%)
- Corporate travel scheme with Merseyrail, Northern rail, Arriva & Transport for Wales
- Fabulous kitchen space which offers free tea and coffee
- Faith room open to all denominations along with dedicated kitchen space for Halal and Kosher food preparation
- Cycle to work scheme
- Family friendly leave
- Community volunteering policy which allows you 2 days per year to support the community with charitable events
As a disability-confident committed company, we have a passion for championing equality. We welcome all colleagues into a work environment where success is attainable for everyone, regardless of disability, age, race, religion, gender identity, or sexual orientation. We are committed to ensuring that everyone has equal access to growth and opportunities in our workplace.
Locations
Service Improvement Technician in Cheshire, Warrington employer: Love2shop
At PayPoint Group, we pride ourselves on being an excellent employer that fosters a culture of innovation and collaboration. As a Service Improvement Technician, you'll benefit from a supportive work environment that encourages continuous learning and professional growth, alongside a comprehensive benefits package including generous holiday allowance, health care cover, and community volunteering opportunities. Our hybrid working model allows for flexibility while ensuring you remain connected with your team in our Welwyn Garden City or Liverpool offices, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Service Improvement Technician in Cheshire, Warrington
✨Tip Number 1
Get to know the company inside out! Research PayPoint Group's values, recent projects, and their approach to service delivery. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for interviews by practising common questions related to service improvement and automation. Think about how your past experiences align with the role and be ready to share specific examples that highlight your skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it’s a great opportunity to reiterate why you’re the perfect fit for the Service Improvement Technician position.
We think you need these skills to ace Service Improvement Technician in Cheshire, Warrington
Some tips for your application 🫡
Show Your Curiosity:We want to see your technical curiosity shine through in your application. Share examples of how you've explored new tools or technologies, especially in AI, and how that has led to improvements in your previous roles.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language to describe your experiences and skills, making it easy for us to see how you fit into the Service Improvement Technician role.
Highlight Your Problem-Solving Skills:We love a good problem solver! Make sure to include specific instances where you've broken down complex issues into manageable parts and delivered effective solutions. This will show us your analytical mindset.
Tailor Your Application:Take the time to tailor your application to our job description. Mention your experience with ITIL Service Management or automating workflows if applicable. It helps us see how your background aligns with what we're looking for!
How to prepare for a job interview at Love2shop
✨Know Your Tech
Brush up on your technical knowledge, especially around automation and Gen-AI tools. Be ready to discuss how you've used these technologies in the past or how you plan to leverage them in the role. This shows your curiosity and readiness to dive into the tech side of things.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've broken down complex problems in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your analytical mindset and ability to deliver solutions efficiently.
✨Emphasise Customer Focus
Think about times when you've improved customer experience or simplified processes. Be ready to share these stories during the interview, as this role is all about enhancing service delivery for both internal and external customers.
✨Engage with Stakeholders
Since you'll be working closely with Product and Technology teams, prepare to discuss how you've collaborated with different stakeholders in the past. Highlight your communication skills and your ability to challenge ideas for better outcomes, showing that you're a proactive team player.
