At a Glance
- Tasks: Deliver top-notch customer service to corporate clients and manage inquiries across various platforms.
- Company: Join a dynamic team at Love2shop, known for its supportive culture.
- Benefits: Enjoy a competitive salary, hybrid working, and opportunities for personal growth.
- Other info: Great career progression in a fast-paced environment.
- Why this job: Be the voice of our brand and make a difference in customer experiences.
- Qualifications: Experience in customer service and proficiency in Excel required.
The predicted salary is between 26000 - 26000 £ per year.
This role is to work in our Valley Road, Birkenhead CH41 7ED. Salary: £26,000 full time role. Hybrid with Mondays and Tuesdays in the office (training is full time in the office for the first 3 weeks).
We do a credit, right to work and a DBS on all successful candidates.
Our Client Service Executives manage and deliver outstanding customer services to corporate Self-serve & E-commerce clients. Responsibilities include:
- Working closely with the Client Services Supervisor to deliver business set KPI requirements.
- Meeting targeted deadlines for set SLAs set by Head of Client Services.
- Understanding departmental procedures and daily workload.
- Participating in the Client Services team training and development.
- Having knowledge and understanding of all new processes and procedures set by the Head of Client Services.
- Maintaining/improving a high quality of service through objectives set by the Head of Business Services.
- Maintaining and supporting changes requested by the Business Support Manager.
- Responding promptly to customer inquiries via phone, email, live chat & trust-pilot.
- Being a subject matter expert on all physical and digital products sold through Love2shop Self-serve and E-commerce, including but not limited to 3rd party products, Love2shop e-gift cards, Love2shop Reward Codes and the supporting exchange websites.
- Processing customer returns.
- Knowledge of Excel and usage of different systems.
- Proven experience in Business Support or relevant role.
Client Service Executive in Birkenhead employer: Love2shop
At our Valley Road, Birkenhead location, we pride ourselves on fostering a dynamic and supportive work culture that prioritises employee growth and development. As a Client Service Executive, you will benefit from a competitive salary, hybrid working arrangements, and comprehensive training, all while being part of a team dedicated to delivering exceptional service to our clients. Join us to enjoy a rewarding career where your contributions are valued and recognised.
