At a Glance
- Tasks: Support customers via phone, email, live chat, and social media, resolving queries efficiently.
- Company: Join the Love2shop team in a dynamic customer-focused environment.
- Benefits: Competitive salary, potential remote work, and valuable experience during peak season.
- Other info: Collaborative team culture with opportunities for personal growth.
- Why this job: Make a real impact on customer experiences during an exciting time of year.
- Qualifications: Experience in customer service, strong communication skills, and attention to detail.
The predicted salary is between 25185 - 32000 £ per year.
Location: Valley Road, Birkenhead (potentially the opportunity to work some days from home once training is completed)
Contract: Fixed-Term (July 2026 – January 2027)
Monday – Friday 9am – 5pm
Salary: £24,800 per year
Overtime from October – December (including some Saturdays)
No holidays can be taken in November & December
About the role
We're looking for a customer-focused and detail-driven Customer Operations Advisor to join our Love2shop team on a fixed-term basis during one of our busiest and most exciting periods of the year. You'll be at the heart of our customer experience—supporting customers across phone, email, live chat and social media, resolving queries quickly and efficiently, and ensuring every interaction leaves a positive impression.
What you'll be doing:
- Acting as a subject matter expert across our range of physical and digital products
- Supporting customers across multiple channels (phone, email, live chat & social)
- Resolving queries first time wherever possible, including balance enquiries, refunds and replacements
- Investigating and resolving issues such as missing orders or failed transactions
- Supporting customers with account management and self-service tools (web & app)
- Monitoring social media and responding to customer feedback and queries
- Carrying out KYC checks and supporting fraud, AML and compliance processes
- Handling sensitive requests including account closures and GDPR requests
- Making outbound calls to support customer engagement and retention
- Identifying opportunities to improve processes and enhance the customer journey
What we're looking for:
- Proven experience in a busy, customer-facing role
- Confidence supporting customers across multiple channels
- Strong communication and problem-solving skills
- High attention to detail and ability to handle sensitive data
- A team player with a proactive and positive approach
- Comfortable working in a fast-paced, constantly evolving environment
- Knowledge of FCA regulations, GDPR or financial services (desirable)
- Familiarity with Love2shop products (desirable)
What you'll bring:
- A genuine passion for delivering great customer experiences
- The ability to stay calm under pressure and manage competing priorities
- A curious mindset—always looking for ways to improve and learn
- Accountability and ownership of your work
- A collaborative approach, working closely with teams across the business
Why join us?
This is a fantastic opportunity to gain experience in a fast-paced, customer-first environment during a key seasonal period. You'll be part of a supportive and collaborative team where your ideas and input truly matter.
Card Services Advisor in Birkenhead employer: Love2shop
Join our Love2shop team as a Card Services Advisor in Birkenhead, where you'll thrive in a dynamic and customer-focused environment. We offer a supportive work culture that values your contributions, alongside opportunities for professional growth and the flexibility of potential remote work after training. With competitive pay and the chance to make a real impact during our busiest season, this role is perfect for those seeking meaningful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Card Services Advisor in Birkenhead
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Love2shop.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Love2shop. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Card Services Advisor in Birkenhead
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Love2shop.
How to prepare for a job interview at Love2shop
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Love2shop's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Love2shop offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
