Application Engineer - Service Reliability

The Core Systems Engineer (iSeries) provides technical delivery and support for the iSeries platform, supporting applications and services for both customers and colleagues of Love2shop, developing fit for purpose solutions and maintaining availability and performance of current production systems. The iSeries Engineer is technically adept in their technology area. They can have responsibility for elements of technical delivery both individually and as part of a wider team, as well as providing second line support for the iSeries application services. This role will require being on site at our Liverpool office once per week.

Key responsibilities:

• Be the technical expert in RPG application delivery on the iSeries platform.
• Identify and communicate the technical application requirements.
• Ensuring high quality, value for money solutions by delivering build/unit test to Love2shop standards.
• Provide second line support and incident fix expertise, following ITIL principles and maintaining effective change control process, including providing out of hours support on a rota basis.
• Support team leads in identifying areas for technical innovation and improvement, define their cost, benefits, and strategies for their implementation.
• Create and document test procedures and scenarios for the unit test phase of change delivery.
• Support in the resolution of technical issues during the SIT, UAT and rollout phases of assigned changes.
• Be a strong communicator who feels at ease to actively challenge estimates and solutions and where applicable, offer alternatives.
• Provide clear and concise escalation to Project Managers and Service Leads when required.
• Ability to identify project risks and present options and recommendations to mitigate those risks.

What we would like from you:

• A minimum of 5 years RPG delivery experience.
• Strong experience in the timely delivery of quality software change.
• Excellent problem solving and prioritisation skills.
• Understanding of iSeries platforms, integration with other technologies and systems (IBM Websphere knowledge essential).
• The ability to both read technical code and to conceptualise and document it as an overall process.
• Experience and knowledge of system analysis in a structured environment.

Our benefits if you decide to join us:

• ~25 days’ holiday per year, plus bank holidays
• ~ Company sick pay from day 1
• ~ Company pension scheme
• ~ UK health care cover
• ~ Staff Everyday Benefits card offering discounts with multiple retailers (10%)
• ~ Corporate travel scheme with Merseyrail, Northern rail, Arriva & Transport for Wales
• ~ Fabulous kitchen space which offers free tea and coffee
• ~ Faith room open to all denominations along with dedicated kitchen space for Halal and Kosher food preparation
• ~ Family friendly leave
• ~ Community volunteering policy which allows you 2 days per year to support the community with charitable events

As a disability-confident committed company, we have a passion for championing equality. We welcome all colleagues into a work environment where success is attainable for everyone, regardless of disability, age, race, religion, gender identity, or sexual orientation. We are committed to ensuring that everyone has equal access to growth and opportunities in our workplace.