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- Tasks: Lead the management of healthcare complaints, ensuring fair outcomes and service improvements.
- Company: Join a leading global healthcare organization making a real impact in patient care.
- Benefits: Enjoy a flexible work schedule with 3 days in the office and 2 days remote.
- Why this job: Be a key player in enhancing customer satisfaction and driving positive change in healthcare.
- Qualifications: Experience with Datix and complaint resolution in a healthcare setting is essential.
- Other info: This is a temporary position for 4 months, starting ASAP.
The predicted salary is between 30000 - 42000 £ per year.
We are working with a leading global healthcare organisation that require a Healthcare Complaints Lead to join their team. This is a 4months temporary position to start asap. Based 3days in their South Kensington office and 2days working from home. It is essential that you have experience of using Datix and closing complaints within a healthcare environment. Responsibilities Managing complaints coming into a Hospital, to deliver fair outcomes, excellent service improvements and help eliminate potential reputational risk. Resolving cases that are considered specialist in their nature, ensuring all CQC regulatory requirements are adhered to and, all complaints are managed in a consistent way from local resolution through to formal complaint and level 2 escalation. Youll champion best practice in complaint handling, customer satisfaction and loyalty by supporting robust investigations, recognising root causes and resolving complaints within regulatory timeframes. Plan and implement appropriate measures to reduce the likelihood of an event adversely affecting the Hospitals ability to achieve its objectives and/or to complete day to day activities in a manner which is consistent with legal, regulatory and c…
Healthcare Complaints Lead employer: Love & Tate
Contact Detail:
Love & Tate Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Healthcare Complaints Lead
✨Tip Number 1
Familiarize yourself with the Datix system if you haven't already. Since experience with Datix is essential for this role, understanding its functionalities and how to effectively manage complaints through it will give you a significant advantage.
✨Tip Number 2
Brush up on your knowledge of CQC regulatory requirements. Being well-versed in these regulations will not only help you in the interview but also demonstrate your commitment to maintaining high standards in healthcare complaint management.
✨Tip Number 3
Prepare examples from your past experiences where you've successfully managed complex complaints. Highlighting your problem-solving skills and ability to deliver fair outcomes will showcase your suitability for the Healthcare Complaints Lead position.
✨Tip Number 4
Research the organization’s values and recent initiatives related to customer satisfaction and complaint handling. This knowledge will allow you to align your answers during the interview with their goals and demonstrate that you're a great fit for their team.
We think you need these skills to ace Healthcare Complaints Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Datix and complaint management in a healthcare setting. Use specific examples that demonstrate your ability to resolve complaints and improve service.
Craft a Strong Cover Letter: In your cover letter, emphasize your understanding of CQC regulatory requirements and your commitment to delivering fair outcomes. Mention how your skills align with the responsibilities outlined in the job description.
Showcase Relevant Experience: When detailing your work history, focus on roles where you managed complaints or led investigations. Highlight any achievements that resulted in improved customer satisfaction or service delivery.
Proofread Your Application: Before submitting, carefully proofread your application for any errors or inconsistencies. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at Love & Tate
✨Show Your Expertise with Datix
Make sure to highlight your experience with Datix during the interview. Be prepared to discuss specific instances where you successfully used this system to manage and close complaints in a healthcare setting.
✨Demonstrate Your Complaint Handling Skills
Prepare examples of how you've managed complaints in the past, particularly those that required specialist knowledge. Discuss your approach to ensuring fair outcomes and service improvements.
✨Understand Regulatory Requirements
Familiarize yourself with CQC regulatory requirements and be ready to explain how you ensure compliance in your complaint management processes. This shows that you are not only knowledgeable but also committed to maintaining high standards.
✨Emphasize Team Collaboration
Since this role involves working both in the office and remotely, be prepared to discuss how you effectively collaborate with team members in different settings. Share strategies you've used to maintain communication and support within a team.
