Job Details
- Location: Wandsworth
- Pay: £15 per hour + holiday pay accrual
- Duration: 2.5 months with possibility of extension
- Shifts: Monday to Friday 7.30am - 11.30am and Saturdays 8.45am - 12.45pm
- Requirement: Valid DBS certificate
- Start: Immediate availability essential
About the Role
We're looking for a personable, proactive, and adaptable Customer Service Representative to support the day-to-day processing of visa applications and renewals. You'll be the first point of contact for applicants, ensuring a smooth, professional, and positive experience throughout their visit.
What You'll Be Doing
- Greeting and assisting customers throughout the application process
- Supporting applicants with completing and checking forms
- Collecting biometric data and required documentation
- Following structured administrative and filing procedures
- Using a computer-based system to guide workflow
- Handling customer queries and complaints with diplomacy and confidence
What We're Looking For
You’ll thrive in this role if you have:
- Proven experience in a customer-facing role
- The ability to stay calm and professional under pressure
- A can-do attitude and willingness to go the extra mile
- Experience working in a fast-paced, collaborative environment
- Strong communication skills and a patient, supportive approach
A valid DBS certificate is required as part of the screening process.
Equality, Diversity and Inclusion
At Love Success, we champion diversity, equity, and inclusion, embedding these values into every aspect of our operations. Our unwavering commitment to these principles is evident in our recruitment practices and our comprehensive training and development programs. We partner with organisations that share our dedication to fostering diverse and inclusive workplaces, where individuals can be their true selves in the workplace. Together, we strive to promote equality and create opportunities for all.
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Temporary Customer Service Representative - Part-Time employer: Love Success
At Love Success, we pride ourselves on being an exceptional employer that fosters a collaborative and dynamic work culture in the heart of Greater London. Our commitment to employee growth is evident through tailored development opportunities and a supportive environment that encourages innovation and teamwork. Join us to not only advance your career but also to be part of a vibrant team dedicated to excellence in the financial services sector.
