At a Glance
- Tasks: Lead a dynamic customer service team while managing key accounts and ensuring top-notch client satisfaction.
- Company: A family-run business dedicated to sustainable products in the horticultural industry.
- Benefits: Competitive salary, flexible working arrangements, and opportunities for career growth.
- Other info: Enjoy a collaborative environment with regular check-ins and personal development opportunities.
- Why this job: Join a supportive team and make a real difference in customer experiences.
- Qualifications: Previous account management experience and a passion for customer service.
The predicted salary is between 37000 - 42000 € per year.
Salary: £37,000- £42,000
Location: Wandsworth, London
M-F 09.00 - 17.00 (4 days in Wandsworth office, 1 day at home)
Our client, a fantastic family-run business specialising in the manufacture and supply of high-quality sustainable products to the international commercial horticultural industry, is seeking an Account Manager Team Leader to join their small but growing customer support team.
This varied role combines leadership, coaching, and hands-on account management, ensuring the highest levels of customer satisfaction, team performance, and process compliance.
We are looking for a friendly, humble, and customer-focused individual with previous account management experience. In this role, you will manage selected customer accounts and support clients throughout their full journey — from quotation and order processing through to logistics updates, shipping documentation, and final delivery. You will build strong, lasting relationships with customers via phone, email, and video calls, delivering an exceptional service experience at every stage.
- Manage, support, and develop a team of Account Managers (currently 3, with planned growth) and ensure smooth communication with the sales and production teams.
- Conduct regular weekly team check-ins and monthly one-to-one meetings.
- Lead annual performance reviews, including setting objectives and evaluating performance.
- Identify development opportunities and support career progression within the team.
- Monitor team performance against KPIs and business objectives.
- Ensure compliance with company policies, including working hours and operational standards.
- Partner with senior management to review and agree on annual compensation changes, including bonuses and salary increases.
- Personally manage a portfolio of key accounts, maintaining strong client relationships.
- Support sales team in providing accurate and timely information.
- Oversee the full account lifecycle from order placement through to invoicing.
- Ensure timely and accurate processing of orders and invoices.
- Maintain up-to-date records and provide visibility on account status to internal stakeholders.
- Identify opportunities to improve processes and enhance the customer experience.
Based in Wandsworth, London. Salary will be based upon experience.
Customer Service Team leader in Slough employer: Love Success
Join a fantastic family-run business in Wandsworth, where your leadership and customer service skills will thrive in a supportive and collaborative environment. With a focus on employee growth, you will have the opportunity to develop your team while managing key accounts and ensuring exceptional customer satisfaction. Enjoy a balanced work-life with a hybrid model, competitive salary, and a commitment to sustainability in the horticultural industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Team leader in Slough
✨Tip Number 1
Get to know the company inside out! Research their values, products, and culture. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice makes perfect! Do some mock interviews with friends or family. Focus on common questions for customer service roles and think about how you can highlight your leadership skills and account management experience.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows you're genuinely interested and keeps you fresh in their minds.
We think you need these skills to ace Customer Service Team leader in Slough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Customer Service Team Leader role. Highlight your leadership and account management experience, as well as any customer-focused achievements that show you’re the right fit for us.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer service and how your previous experiences have prepared you for this role. Don’t forget to mention your approach to team development and performance management.
Showcase Your Communication Skills:Since this role involves building strong relationships with customers and your team, make sure your application showcases your communication skills. Use clear, concise language and a friendly tone to reflect the customer-focused vibe we’re looking for.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process. Plus, it shows you’re keen to join our fantastic team!
How to prepare for a job interview at Love Success
✨Know the Company Inside Out
Before your interview, take some time to research the company’s values, products, and culture. Understanding their focus on sustainable products and customer satisfaction will help you align your answers with what they’re looking for.
✨Showcase Your Leadership Skills
As a Customer Service Team Leader, you'll need to demonstrate your ability to lead and develop a team. Prepare examples of how you've successfully managed teams in the past, focusing on coaching, performance reviews, and fostering a positive work environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and customer service approach. Think of specific situations where you’ve handled difficult customers or improved processes, and be ready to discuss the outcomes.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, growth opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
