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- Tasks: Lead a team while managing key customer accounts and ensuring top-notch service.
- Company: Family-run business focused on sustainable products in the horticultural industry.
- Benefits: Competitive salary, flexible working, and opportunities for career growth.
- Other info: Dynamic role with potential for team expansion and personal development.
- Why this job: Join a supportive team and make a real difference in customer satisfaction.
- Qualifications: Previous account management experience and strong leadership skills.
The predicted salary is between 37000 - 42000 £ per year.
Salary: £37,000- £42,000
Location: Wandsworth, London
M-F 09.00 - 17.00 (4 days in Wandsworth office, 1 day at home)
Our client, a fantastic family-run business specialising in the manufacture and supply of high-quality sustainable products to the international commercial horticultural industry, is seeking an Account Manager Team Leader to join their small but growing customer support team.
This varied role combines leadership, coaching, and hands-on account management, ensuring the highest levels of customer satisfaction, team performance, and process compliance.
We are looking for a friendly, humble, and customer-focused individual with previous account management experience. In this role, you will manage selected customer accounts and support clients throughout their full journey — from quotation and order processing through to logistics updates, shipping documentation, and final delivery. You will build strong, lasting relationships with customers via phone, email, and video calls, delivering an exceptional service experience at every stage.
- Manage, support, and develop a team of Account Managers (currently 3, with planned growth) and ensure smooth communication with the sales and production teams.
- Conduct regular weekly team check-ins and monthly one-to-one meetings.
- Lead annual performance reviews, including setting objectives and evaluating performance.
- Identify development opportunities and support career progression within the team.
- Monitor team performance against KPIs and business objectives.
- Ensure compliance with company policies, including working hours and operational standards.
- Partner with senior management to review and agree on annual compensation changes, including bonuses and salary increases.
- Personally manage a portfolio of key accounts, maintaining strong client relationships.
- Support sales team in providing accurate and timely information.
- Oversee the full account lifecycle from order placement through to invoicing.
- Ensure timely and accurate processing of orders and invoices.
- Maintain up-to-date records and provide visibility on account status to internal stakeholders.
- Identify opportunities to improve processes and enhance the customer experience.
Based in Wandsworth, London. Salary will be based upon experience.
Account Manager Team Lead in Slough employer: Love Success
Contact Detail:
Love Success Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager Team Lead in Slough
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for an Account Manager Team Lead role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to account management. Think about how you can showcase your leadership skills and customer-focused approach. We want you to shine!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. It shows you're genuinely interested and appreciate the opportunity.
✨Tip Number 4
Apply through our website for the best chance at landing that dream job! We love seeing applications directly from motivated candidates like you, so don’t hesitate to hit that apply button!
We think you need these skills to ace Account Manager Team Lead in Slough
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be friendly and approachable in your tone. Remember, we’re looking for someone who’s humble and customer-focused, so make sure that comes across.
Tailor Your Experience: Make sure to highlight your previous account management experience in your application. We’re keen on seeing how your skills align with the role, so be specific about your achievements and how they relate to managing customer accounts and leading a team.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to break down your experience and skills, making it easier for us to see why you’d be a great fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our fantastic team!
How to prepare for a job interview at Love Success
✨Know Your Stuff
Before the interview, make sure you understand the company’s products and their impact on the horticultural industry. Familiarise yourself with sustainable practices and how they relate to customer satisfaction. This will show your genuine interest and help you connect with the interviewers.
✨Showcase Your Leadership Skills
As an Account Manager Team Lead, you'll need to demonstrate your leadership abilities. Prepare examples of how you've successfully managed teams in the past, focusing on coaching and developing team members. Highlight any specific KPIs you’ve helped your team achieve.
✨Build Rapport
Since this role involves building strong relationships with clients, practice your communication skills. Be friendly and approachable during the interview. Use active listening techniques and ask insightful questions about the company culture and team dynamics to show your engagement.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and customer service approach. Think of situations where you had to handle difficult clients or improve processes. Structure your answers using the STAR method (Situation, Task, Action, Result) to clearly convey your experiences.