Temporary Part Time Customer Service Supervisor - Manchester
Location: Manchester
Pay: £17.43 per hour plus holiday pay
Duration: 3 months
Hours: 23.5 hours
- Tuesday - Friday: 4pm - 8pm
- Saturday's: 8am - 4pm
Requirement: Valid DBS Certificate
Start: Immediate availability essential
Available immediately? Looking for a part-time role where you will lead the day-to-day operations of a contact centre, ensuring excellent customer service, strong team performance, and the achievement of operational targets. You'll support continuous improvement initiatives while helping to create a positive and collaborative working environment.
What You'll Be Doing
- Leading, coaching, and developing a team to deliver high-quality service
- Acting as an escalation point for complex customer and application queries
- Monitoring performance and supporting the achievement of service and quality targets
- Conducting one-to-ones, appraisals, and regular team meetings
- Handling customer escalations professionally and effectively
- Supporting recruitment, onboarding, and training of new team members
- Identifying and implementing process improvements to enhance operational performance
What We're Looking For
You’ll thrive in this role if you have:
- Previous supervisory or team leadership experience in a customer service or contact centre environment
- Strong knowledge of customer service best practices
- Experience coaching and developing staff to improve performance and quality
- Excellent communication, organisational, and time management skills
- Strong attention to detail and analytical abilities
- Proficient in Microsoft Office and related systems
- A proactive, adaptable, and customer-focused approach with the ability to perform under pressure
A valid DBS certificate is required as part of the screening process.
At Love Success, we champion diversity, equity, and inclusion, embedding these values into every aspect of our operations. Our unwavering commitment to these principles is evident in our recruitment practices and our comprehensive training and development programs. We partner with organisations that share our dedication to fostering diverse and inclusive workplaces, where individuals can be their true selves in the workplace. Together, we strive to promote equality and create opportunities for all.
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Temporary Part Time Customer Service Supervisor - Manchester employer: Love Success
At Love Success, we pride ourselves on being an exceptional employer that fosters a collaborative and dynamic work culture in the heart of Greater London. Our commitment to employee growth is evident through tailored development opportunities and a supportive environment that encourages innovation and teamwork. Join us to not only advance your career but also to be part of a vibrant team dedicated to excellence in the financial services sector.
