Angel/ Islington-Hybrid working ( 2/3 days in office) (Salesforce experience is essential ) We are seeking an experienced, commercially minded Senior Operations Manager to join an ambitious, purpose-led SME organisation at an exciting stage of growth. In this role you will lead a small team and work closely with senior leadership and specialist external partners, with a key focus on driving the transformation of Salesforce, improving data quality, reporting and business insight, and ensuring systems and processes support commercial and strategic priorities. Alongside this, you will provide oversight across IT and digital infrastructure, AI and automation, people operations, financial governance, quality, compliance, facilities and operational assurance. The successful candidate will bring significant experience within a senior operations, business management, practice management or similar leadership role, ideally gained within an SME consultancy, professional services or other entrepreneurial and growing organisation . Hands-on Salesforce experience is essential, including reporting, data quality, user adoption and the ability to lead a structured programme of enhancements and improvements. Lead the day-to-day operational management of the business, ensuring systems, standards and ways of working are consistently embedded and aligned with the delivery of the business strategy. Oversee digital and IT infrastructure , working with external suppliers to ensure systems are secure, reliable and fit for purpose. Oversee the quality, compliance and operational assurance framework , working closely with the COO and specialist advisers to ensure systems, controls and records remain robust, current and proportionate to the needs of the business. Take hands-on ownership of the Salesforce CRM system , ensuring data quality, reporting, user adoption and functionality are maintained and continuously improved. Take responsibility for office operations, facilities and day-to-day workplace management , ensuring the office environment is efficient, well-run and supports the needs of the team and business. If you value working within a purpose-driven, creative, and people-centred organisation , and take genuine satisfaction from bringing order, clarity, and steadiness to a busy SME professional environment, this role offers an exciting opportunity to contribute to meaningful impact - ensuring the business runs effectively today while strengthening the operational foundations for tomorrow.
Sr. Director, Business Operations in London employer: Love Success
At Love Success, we pride ourselves on being an exceptional employer that fosters a collaborative and dynamic work culture in the heart of Greater London. Our commitment to employee growth is evident through tailored development opportunities and a supportive environment that encourages innovation and teamwork. Join us to not only advance your career but also to be part of a vibrant team dedicated to excellence in the financial services sector.
