At a Glance
- Tasks: Lead a dynamic customer service team while managing key accounts and ensuring top-notch client satisfaction.
- Company: A family-run business dedicated to sustainable products in the horticultural industry.
- Benefits: Competitive salary, flexible working arrangements, and opportunities for career growth.
- Other info: Exciting growth potential within a friendly and collaborative environment.
- Why this job: Join a supportive team and make a real difference in customer experiences.
- Qualifications: Previous account management experience and a passion for customer service.
The predicted salary is between 37000 - 42000 € per year.
Salary: £37,000- £42,000
Location: Wandsworth, London
M-F 09.00 - 17.00 (4 days in Wandsworth office, 1 day at home)
Our client, a fantastic family-run business specialising in the manufacture and supply of high-quality sustainable products to the international commercial horticultural industry, is seeking an Account Manager Team Leader to join their small but growing customer support team.
This varied role combines leadership, coaching, and hands-on account management, ensuring the highest levels of customer satisfaction, team performance, and process compliance.
We are looking for a friendly, humble, and customer-focused individual with previous account management experience. In this role, you will manage selected customer accounts and support clients throughout their full journey — from quotation and order processing through to logistics updates, shipping documentation, and final delivery. You will build strong, lasting relationships with customers via phone, email, and video calls, delivering an exceptional service experience at every stage.
- Manage, support, and develop a team of Account Managers (currently 3, with planned growth) and ensure smooth communication with the sales and production teams.
- Conduct regular weekly team check-ins and monthly one-to-one meetings.
- Lead annual performance reviews, including setting objectives and evaluating performance.
- Identify development opportunities and support career progression within the team.
- Monitor team performance against KPIs and business objectives.
- Ensure compliance with company policies, including working hours and operational standards.
- Partner with senior management to review and agree on annual compensation changes, including bonuses and salary increases.
- Personally manage a portfolio of key accounts, maintaining strong client relationships.
- Support sales team in providing accurate and timely information.
- Oversee the full account lifecycle from order placement through to invoicing.
- Ensure timely and accurate processing of orders and invoices.
- Maintain up-to-date records and provide visibility on account status to internal stakeholders.
- Identify opportunities to improve processes and enhance the customer experience.
Based in Wandsworth, London. Salary will be based upon experience.
Customer Service Team leader in London employer: Love Success
Join a fantastic family-run business in Wandsworth, where your leadership and customer service skills will thrive in a supportive and collaborative environment. With a focus on sustainable products and a commitment to employee growth, you'll enjoy opportunities for career progression, regular performance reviews, and a healthy work-life balance with flexible working arrangements. Be part of a team that values strong relationships and exceptional service, making a meaningful impact in the commercial horticultural industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Team leader in London
✨Tip Number 1
Get to know the company inside out! Research their values, products, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! Be ready to talk about your previous experience in account management and how it relates to the role. Highlight your leadership skills and how you've successfully managed teams in the past.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds.
We think you need these skills to ace Customer Service Team leader in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Customer Service Team Leader role. Highlight your leadership and account management experience, and don’t forget to sprinkle in some examples of how you've delivered exceptional customer service.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for our team. Share your passion for customer service and any relevant experiences that showcase your ability to lead and support a team effectively.
Showcase Your Communication Skills:Since this role involves a lot of communication with customers and team members, make sure your application reflects your strong communication skills. Use clear and concise language, and don’t shy away from showing your friendly and humble personality!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the hiring process. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Love Success
✨Know the Company Inside Out
Before your interview, take some time to research the company’s values, products, and culture. Since they focus on sustainable products for the horticultural industry, understanding their mission will help you connect better during the conversation.
✨Showcase Your Leadership Skills
As a Customer Service Team Leader, you'll need to demonstrate your ability to lead and develop a team. Prepare examples of how you've successfully managed teams in the past, focusing on coaching, performance reviews, and fostering a positive work environment.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and customer service approach. Think of specific situations where you’ve handled difficult customers or improved processes, and be ready to discuss these experiences in detail.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, growth opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
