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- Tasks: Lead a team while managing key customer accounts and ensuring top-notch service.
- Company: A family-run business dedicated to sustainable products in horticulture.
- Benefits: Flexible working hours, competitive salary, and opportunities for career growth.
- Other info: Dynamic role with potential for team expansion and personal development.
- Why this job: Join a supportive team and make a real difference in customer satisfaction.
- Qualifications: Previous account management experience and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
M-F 09.00 - 17.00 (4 days in Wandsworth office, 1 day at home)
Our client, a fantastic family-run business specialising in the manufacture and supply of high-quality sustainable products to the international commercial horticultural industry, is seeking an Account Manager Team Leader to join their small but growing customer support team.
This varied role combines leadership, coaching, and hands-on account management, ensuring the highest levels of customer satisfaction, team performance, and process compliance.
We are looking for a friendly, humble, and customer-focused individual with previous account management experience. In this role, you will manage selected customer accounts and support clients throughout their full journey — from quotation and order processing through to logistics updates, shipping documentation, and final delivery. You will build strong, lasting relationships with customers via phone, email, and video calls, delivering an exceptional service experience at every stage.
- Manage, support, and develop a team of Account Managers (currently 3, with planned growth) and ensure smooth communication with the sales and production teams.
- Lead annual performance reviews, including setting objectives and evaluating performance.
- Identify development opportunities and support career progression within the team.
- Monitor team performance against KPIs and business objectives.
- Ensure compliance with company policies, including working hours and operational standards.
- Partner with senior management to review and agree on annual compensation changes, including bonuses and salary increases.
- Personally manage a portfolio of key accounts, maintaining strong client relationships.
- Support sales team in providing accurate and timely information.
- Oversee the full account lifecycle from order placement through to invoicing.
- Maintain up-to-date records and provide visibility on account status to internal stakeholders.
- Identify opportunities to improve processes and enhance the customer experience.
Customer Account Manager Team Lead in London employer: Love Success
Contact Detail:
Love Success Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Manager Team Lead in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Customer Account Manager Team Lead role. Personal recommendations can make all the difference, so don’t be shy about asking for introductions.
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their products, values, and customer base. This will help you tailor your answers and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice your communication skills! Since this role involves building strong relationships with customers, being able to articulate your thoughts clearly and confidently is key. Try mock interviews with friends or family to get comfortable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team and ready to dive into the world of sustainable products.
We think you need these skills to ace Customer Account Manager Team Lead in London
Some tips for your application 🫡
Show Your Customer Focus: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond to ensure customer satisfaction, as this role is all about building strong relationships with clients.
Leadership Experience Matters: If you've led a team before, let us know! Share specific examples of how you've coached or developed others. We’re looking for someone who can inspire and support our growing team of Account Managers.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so make sure your skills and experiences shine through without unnecessary fluff. This will help us see how you fit into our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process.
How to prepare for a job interview at Love Success
✨Know the Company Inside Out
Before your interview, take some time to research the company thoroughly. Understand their products, values, and the horticultural industry they operate in. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Customer Account Manager Team Lead, you'll need to demonstrate your leadership abilities. Prepare examples from your past experiences where you've successfully led a team, coached individuals, or improved team performance. Be ready to discuss how you can apply these skills to support and develop the current team.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving and customer service skills. Think of specific situations where you've handled difficult customers or resolved conflicts. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the company's future plans, team dynamics, or how success is measured in this role. This shows that you're not just interested in the job, but also in contributing to the company's growth and culture.