At a Glance
- Tasks: Lead a team while managing key customer accounts and ensuring top-notch service.
- Company: A family-run business focused on sustainable products in the horticultural industry.
- Benefits: Hybrid work model, competitive salary, and opportunities for career growth.
- Other info: Dynamic environment with a focus on personal development and team success.
- Why this job: Join a supportive team and make a real difference in customer satisfaction.
- Qualifications: Previous account management experience and strong leadership skills.
The predicted salary is between 35000 - 45000 £ per year.
Our client, a fantastic family-run business specialising in the manufacture and supply of high-quality sustainable products to the international commercial horticultural industry, is seeking an Account Manager Team Leader to join their small but growing customer support team. This varied role combines leadership, coaching, and hands-on account management, ensuring the highest levels of customer satisfaction, team performance, and process compliance.
We are looking for a friendly, humble, and customer-focused individual with previous account management experience. In this role, you will manage selected customer accounts and support clients throughout their full journey — from quotation and order processing through to logistics updates, shipping documentation, and final delivery. You will build strong, lasting relationships with customers via phone, email, and video calls, delivering an exceptional service experience at every stage.
Key responsibilities include:
- Manage, support, and develop a team of Account Managers (currently 3, with planned growth) and ensure smooth communication with the sales and production teams.
- Conduct regular weekly team check-ins and monthly one-to-one meetings.
- Lead annual performance reviews, including setting objectives and evaluating performance.
- Identify development opportunities and support career progression within the team.
- Monitor team performance against KPIs and business objectives.
- Ensure compliance with company policies, including working hours and operational standards.
- Partner with senior management to review and agree on annual compensation changes, including bonuses and salary increases.
- Personally manage a portfolio of key accounts, maintaining strong client relationships.
- Support sales team in providing accurate and timely information.
- Oversee the full account lifecycle from order placement through to invoicing.
- Ensure timely and accurate processing of orders and invoices.
- Maintain up-to-date records and provide visibility on account status to internal stakeholders.
- Identify opportunities to improve processes and enhance the customer experience.
Based in Wandsworth, London. Salary will be based upon experience.
Account Manager Team Leader - Hybrid & Customer Focus in London employer: Love Success
Join a fantastic family-run business in Wandsworth, where your role as an Account Manager Team Leader will not only allow you to lead and develop a dedicated team but also engage directly with customers to ensure their satisfaction. With a strong focus on employee growth, this company offers regular performance reviews, opportunities for career progression, and a supportive work culture that values collaboration and innovation. Enjoy the benefits of a hybrid working model, competitive salary based on experience, and the chance to contribute to sustainable practices in the horticultural industry.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager Team Leader - Hybrid & Customer Focus in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for an Account Manager Team Leader role. Personal recommendations can make all the difference, so don’t be shy about asking for introductions.
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their products, values, and customer base. This will help you tailor your answers and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice your pitch! You’ll want to clearly articulate your previous account management experience and how it aligns with the role. Think about specific examples where you’ve led a team or improved customer satisfaction – these stories will set you apart.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email reiterating your interest in the position can keep you top of mind. Plus, it shows your enthusiasm and professionalism, which is always a plus in customer-focused roles.
We think you need these skills to ace Account Manager Team Leader - Hybrid & Customer Focus in London
Some tips for your application 🫡
Show Your Customer Focus:Make sure to highlight your experience in customer service and account management. We want to see how you've built strong relationships with clients and ensured their satisfaction, so share specific examples that showcase your skills.
Tailor Your Application:Don’t just send a generic CV and cover letter! We love it when applicants tailor their documents to the job description. Mention how your previous roles align with the responsibilities of the Account Manager Team Leader position, especially around leadership and team development.
Be Authentic:We’re looking for friendly and humble individuals, so let your personality shine through in your application. Share your passion for customer service and any personal anecdotes that reflect your approach to teamwork and leadership.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to keep track of your application and ensure you’re considered for this exciting opportunity!
How to prepare for a job interview at Love Success
✨Know the Company Inside Out
Before your interview, take some time to research the company’s values, products, and their approach to customer service. Understanding their focus on sustainability and high-quality products will help you align your answers with their mission.
✨Showcase Your Leadership Skills
As an Account Manager Team Leader, you'll need to demonstrate your leadership abilities. Prepare examples of how you've successfully managed teams in the past, focusing on coaching, performance reviews, and fostering a positive team environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and customer management experience. Think of specific scenarios where you improved customer satisfaction or streamlined processes, and be ready to discuss the outcomes.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the company. Inquire about the team dynamics, growth opportunities, and how they measure success in the Account Manager position.
