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- Tasks: Lead a team while managing key customer accounts and ensuring top-notch service.
- Company: A family-run business focused on sustainable products in horticulture.
- Benefits: Flexible working hours, competitive salary, and opportunities for career growth.
- Other info: Dynamic environment with a focus on personal development and team success.
- Why this job: Join a supportive team and make a real difference in customer satisfaction.
- Qualifications: Previous account management experience and strong leadership skills.
The predicted salary is between 30000 - 40000 £ per year.
M-F 09.00 - 17.00 (4 days in Wandsworth office, 1 day at home)
Our client, a fantastic family-run business specialising in the manufacture and supply of high-quality sustainable products to the international commercial horticultural industry, is seeking an Account Manager Team Leader to join their small but growing customer support team.
This varied role combines leadership, coaching, and hands-on account management, ensuring the highest levels of customer satisfaction, team performance, and process compliance.
We are looking for a friendly, humble, and customer-focused individual with previous account management experience. In this role, you will manage selected customer accounts and support clients throughout their full journey — from quotation and order processing through to logistics updates, shipping documentation, and final delivery. You will build strong, lasting relationships with customers via phone, email, and video calls, delivering an exceptional service experience at every stage.
- Manage, support, and develop a team of Account Managers (currently 3, with planned growth) and ensure smooth communication with the sales and production teams.
- Lead annual performance reviews, including setting objectives and evaluating performance.
- Identify development opportunities and support career progression within the team.
- Monitor team performance against KPIs and business objectives.
- Ensure compliance with company policies, including working hours and operational standards.
- Partner with senior management to review and agree on annual compensation changes, including bonuses and salary increases.
- Personally manage a portfolio of key accounts, maintaining strong client relationships.
- Support sales team in providing accurate and timely information.
- Oversee the full account lifecycle from order placement through to invoicing.
- Maintain up-to-date records and provide visibility on account status to internal stakeholders.
- Identify opportunities to improve processes and enhance the customer experience.
Account Executive Team Leader in London employer: Love Success
Contact Detail:
Love Success Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Executive Team Leader in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for an Account Executive Team Leader role. You never know who might have the inside scoop on a great opportunity!
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to account management and team leadership. We suggest role-playing with a friend or using online resources to get comfortable with your responses.
✨Tip Number 3
Showcase your personality! When you get the chance to meet potential employers, be yourself. They’re looking for someone friendly and humble, so let that shine through in your conversations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Account Executive Team Leader in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the friendly and humble side of you that matches our team culture. Don’t be afraid to share a bit about yourself and why you’re excited about this role.
Tailor Your Experience: Make sure to highlight your previous account management experience in your application. We’re looking for someone who can manage customer accounts effectively, so give us examples of how you've done this in the past and the impact it had.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to break down your skills and experiences, making it easier for us to see why you’d be a great fit.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our fantastic team!
How to prepare for a job interview at Love Success
✨Know the Company Inside Out
Before your interview, make sure you research the company thoroughly. Understand their products, values, and what makes them stand out in the horticultural industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As an Account Executive Team Leader, you'll need to demonstrate your leadership abilities. Prepare examples from your past experiences where you've successfully led a team, coached individuals, or improved team performance. Be ready to discuss how you can apply these skills to support and develop your future team.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and customer management experience. Think of specific scenarios where you've handled difficult clients or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Emphasise Relationship Building
In this role, building strong relationships with customers is key. Be prepared to discuss how you've successfully managed client accounts in the past. Highlight your communication skills and any strategies you've used to maintain long-lasting relationships, whether through phone, email, or video calls.