At a Glance
- Tasks: Lead a dynamic customer service team while managing key accounts and ensuring top-notch client satisfaction.
- Company: A family-run business dedicated to sustainable products in the horticultural industry.
- Benefits: Competitive salary, flexible working, and opportunities for career growth.
- Other info: Enjoy a blend of office and remote work in a friendly environment.
- Why this job: Join a supportive team and make a real difference in customer experiences.
- Qualifications: Previous account management experience and a passion for customer service.
The predicted salary is between 37000 - 42000 € per year.
Salary: £37,000- £42,000
Location: Wandsworth, London
M-F 09.00 - 17.00 (4 days in Wandsworth office, 1 day at home)
Our client, a fantastic family-run business specialising in the manufacture and supply of high-quality sustainable products to the international commercial horticultural industry, is seeking an Account Manager Team Leader to join their small but growing customer support team. This varied role combines leadership, coaching, and hands-on account management, ensuring the highest levels of customer satisfaction, team performance, and process compliance.
We are looking for a friendly, humble, and customer-focused individual with previous account management experience. In this role, you will manage selected customer accounts and support clients throughout their full journey — from quotation and order processing through to logistics updates, shipping documentation, and final delivery. You will build strong, lasting relationships with customers via phone, email, and video calls, delivering an exceptional service experience at every stage.
- Manage, support, and develop a team of Account Managers (currently 3, with planned growth) and ensure smooth communication with the sales and production teams.
- Conduct regular weekly team check-ins and monthly one-to-one meetings.
- Lead annual performance reviews, including setting objectives and evaluating performance.
- Identify development opportunities and support career progression within the team.
- Monitor team performance against KPIs and business objectives.
- Ensure compliance with company policies, including working hours and operational standards.
- Partner with senior management to review and agree on annual compensation changes, including bonuses and salary increases.
- Personally manage a portfolio of key accounts, maintaining strong client relationships.
- Support sales team in providing accurate and timely information.
- Oversee the full account lifecycle from order placement through to invoicing.
- Ensure timely and accurate processing of orders and invoices.
- Maintain up-to-date records and provide visibility on account status to internal stakeholders.
- Identify opportunities to improve processes and enhance the customer experience.
Based in Wandsworth, London. Salary will be based upon experience.
Customer Service Team leader employer: Love Success
Join a fantastic family-run business in Wandsworth, where your leadership and customer service skills will thrive in a supportive and collaborative environment. With a focus on sustainable products and a commitment to employee growth, you'll enjoy a balanced work-life with flexible arrangements, opportunities for professional development, and the chance to make a meaningful impact in the horticultural industry. Experience a culture that values humility, teamwork, and exceptional customer care, making it an ideal place for those seeking rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Team leader
✨Tip Number 1
Get to know the company inside out! Research their values, products, and culture. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice makes perfect! Before any interviews, run through common questions and scenarios you might face. We recommend doing mock interviews with friends or family to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even a foot in the door!
✨Tip Number 4
Don’t forget to follow up! After interviews, send a quick thank-you email to express your appreciation. It shows you're keen and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Service Team leader
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Customer Service Team Leader role. Highlight your account management experience and any leadership roles you've had, as we want to see how you can lead our growing team.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for customer service and your ability to build strong relationships. Let us know why you're the perfect fit for our family-run business and how you can contribute to our team's success.
Showcase Your Communication Skills:Since this role involves a lot of communication with customers and team members, make sure your application reflects your strong communication skills. Use clear and concise language, and don’t forget to mention any experience with phone, email, or video calls.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Love Success
✨Know the Company Inside Out
Before your interview, take some time to research the company’s values, products, and culture. Since they focus on sustainable products for the horticultural industry, understanding their mission will help you connect your experience with their goals.
✨Showcase Your Leadership Skills
As a Customer Service Team Leader, you'll need to demonstrate your ability to lead and develop a team. Prepare examples of how you've successfully managed teams in the past, focusing on coaching, performance reviews, and fostering a positive work environment.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and customer service approach. Think of specific situations where you’ve handled difficult customers or improved processes, and be ready to discuss the outcomes and what you learned.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, growth opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
