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- Tasks: Welcome customers and provide exceptional service in the gold and silver market.
- Company: Established leader in precious metals with over 20 years of experience.
- Benefits: Attractive social and financial incentives in a progressive culture.
- Why this job: Join a dynamic team and learn about the exciting world of precious metals.
- Qualifications: Strong customer service skills and a positive, can-do attitude.
- Other info: Flexible hours with opportunities for growth in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
Hours of work M-F: 40 hours a week 09.30 – 18.30 and 09.00- 17.00 (+1 Saturday each month).
The gold and silver market is an exciting and fast-growing space, driven by increasing demand for tangible investments that offer stability, security, and long-term value. Our client is a well-established leader in the precious metals and foreign exchange market, with over 20 years’ experience in the gold bullion industry. Due to continued growth, they are now seeking a Customer Service Executive to join their fantastic team in London.
This is a hands-on, customer-facing role, ideal for someone who enjoys working with people and thrives in a dynamic retail and operational environment. As the first point of contact, you will be at the forefront of the business, welcoming customers who are looking to buy and sell gold and ensuring they receive an exceptional level of service at every stage of their journey.
Working as part of a cohesive, friendly, and supportive team, this is a unique opportunity for someone with strong customer service skills who is eager to learn about the precious metals market, enjoys collaboration, and brings a positive, can-do attitude to their work. In return, your hard work and flexibility will be rewarded with attractive social and financial incentives, alongside the enjoyment of working in a progressive and forward-thinking culture.
Key Responsibilities:- Meeting and greeting customers in person, providing a professional, knowledgeable, and welcoming experience.
- Handling customer enquiries via telephone and email in a timely and courteous manner.
- Providing administrative support for the buying and selling of gold bullion, including order processing and documentation.
- Assisting customers through the sales process, ensuring clarity, accuracy, and compliance at all stages.
- Liaising with the Sales team to support client onboarding, quotations, and transaction follow-ups.
- Working closely with the Operations team to ensure orders are processed efficiently and accurately.
- Maintaining accurate customer records and transaction details in line with regulatory requirements.
Salary will be dependent upon experience.
Customer Service Specialist employer: Love Success
Contact Detail:
Love Success Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face in the role and how you'd handle them. Role-playing with a friend can help you feel more confident when it comes to the real deal.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can provide insider tips and maybe even put in a good word for you. Plus, it shows initiative!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be one step closer to joining a fantastic team that values collaboration and a positive attitude.
We think you need these skills to ace Customer Service Specialist
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your skills!
Be Personable and Professional: Since this role is all about interacting with customers, let your personality shine through in your written application. We love a friendly tone, but remember to keep it professional too – balance is key!
Tailor Your Application: Take a moment to read through the job description and tailor your application accordingly. We’re looking for someone who understands the gold and silver market, so if you have any relevant knowledge or interest, make sure to mention it!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Love Success
✨Know Your Gold and Silver
Familiarise yourself with the basics of the gold and silver market. Understand key terms and trends, as this will show your genuine interest in the role and help you engage in meaningful conversations during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about situations where you resolved issues or went above and beyond for a customer, as these stories will highlight your suitability for the role.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. This means not just hearing the questions but also responding thoughtfully. It’s crucial for a Customer Service Specialist to understand customer needs, so showing this skill in your interview will be a big plus.
✨Emphasise Team Collaboration
Since the role involves working closely with various teams, be ready to discuss how you’ve successfully collaborated with others in previous jobs. Highlight your ability to work in a cohesive environment and how you contribute positively to team dynamics.
