Location: Hybrid - 1 day in the office, 4 days working remotely
Duration: 12 months
Salary: £230-£250 per day
Start Date: ASAP
About the Role
We are seeking a proactive and relationship-focused Customer Advocacy & Case Study Manager to develop customer advocacy programmes and showcase customer success through compelling stories and content.
You will work closely with customers and internal teams to create case studies, testimonials and customer references that build brand credibility, strengthen relationships and support business growth.
Key Responsibilities
- Develop and manage customer advocacy programmes, identifying and building relationships with customer advocates.
- Create engaging customer case studies, success stories, testimonials, videos, and customer profiles.
- Conduct customer interviews to understand business challenges, results and the value delivered.
- Coordinate with writers, designers, and external agencies to produce high-quality content.
- Manage customer reference requests from sales teams, matching advocates to relevant opportunities.
- Promote customer stories across websites, social media, marketing campaigns, events, and webinars.
- Support customer participation in speaking engagements, industry events, award submissions, and panel discussions.
- Collaborate with sales, marketing, communications, and customer success teams to deliver advocacy initiatives.
- Track programme performance, content engagement, and customer participation, providing regular reports and recommendations.
About You
- 3-5 years' experience in customer marketing, content marketing, communications, PR, customer success, or a related field.
- Experience creating case studies, customer success stories, testimonials, or similar content.
- Excellent written communication and storytelling skills, with the ability to turn complex information into engaging narratives.
- Strong interviewing and relationship-building skills.
- Excellent project management and stakeholder coordination abilities.
- Highly organised, detail-oriented, and comfortable managing multiple projects and deadlines.
If you're passionate about customer storytelling and building meaningful relationships, we would love to hear from you!
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Temporary Customer Advocacy Manager in City of London employer: Love Success
At Love Success, we pride ourselves on being an exceptional employer that fosters a collaborative and dynamic work culture in the heart of Greater London. Our commitment to employee growth is evident through tailored development opportunities and a supportive environment that encourages innovation and teamwork. Join us to not only advance your career but also to be part of a vibrant team dedicated to excellence in the financial services sector.
