At a Glance
- Tasks: Lead a team, manage accounts, and ensure top-notch customer satisfaction.
- Company: A family-run business focused on sustainable products in horticulture.
- Benefits: Flexible working hours, supportive team environment, and career development opportunities.
- Other info: Dynamic role with potential for team growth and personal development.
- Why this job: Join a growing team and make a real difference in customer experiences.
- Qualifications: Previous account management experience and a passion for customer service.
The predicted salary is between 30000 - 40000 € per year.
M-F 09.00 - 17.00 (4 days in Wandsworth office, 1 day at home)
Our client, a fantastic family-run business specialising in the manufacture and supply of high-quality sustainable products to the international commercial horticultural industry, is seeking an Account Manager Team Leader to join their small but growing customer support team.
This varied role combines leadership, coaching, and hands-on account management, ensuring the highest levels of customer satisfaction, team performance, and process compliance.
We are looking for a friendly, humble, and customer-focused individual with previous account management experience. In this role, you will manage selected customer accounts and support clients throughout their full journey — from quotation and order processing through to logistics updates, shipping documentation, and final delivery. You will build strong, lasting relationships with customers via phone, email, and video calls, delivering an exceptional service experience at every stage.
- Manage, support, and develop a team of Account Managers (currently 3, with planned growth) and ensure smooth communication with the sales and production teams.
- Lead annual performance reviews, including setting objectives and evaluating performance.
- Identify development opportunities and support career progression within the team.
- Monitor team performance against KPIs and business objectives.
- Ensure compliance with company policies, including working hours and operational standards.
- Partner with senior management to review and agree on annual compensation changes, including bonuses and salary increases.
- Personally manage a portfolio of key accounts, maintaining strong client relationships.
- Support sales team in providing accurate and timely information.
- Oversee the full account lifecycle from order placement through to invoicing.
- Maintain up-to-date records and provide visibility on account status to internal stakeholders.
- Identify opportunities to improve processes and enhance the customer experience.
Customer Services Operations Supervisor in City of London employer: Love Success
Join a fantastic family-run business in Wandsworth that prioritises sustainability and customer satisfaction. With a supportive work culture, you will have the opportunity to lead and develop a growing team while enjoying a balanced work-life schedule of four days in the office and one day at home. The company fosters employee growth through performance reviews and career progression opportunities, making it an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Operations Supervisor in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Customer Services Operations Supervisor role. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for those interviews by practising common questions related to account management and team leadership. We all know that confidence is key, so rehearse your answers and maybe even do a mock interview with a mate to get comfortable.
✨Tip Number 3
Showcase your personality! When you get the chance to meet potential employers, be yourself. They’re looking for someone friendly and humble, so let your customer-focused attitude shine through in every interaction.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Services Operations Supervisor in City of London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the friendly and humble side of you that matches our team culture. Don’t be afraid to share a bit about yourself and why you’re passionate about customer service.
Tailor Your Experience:Make sure to highlight your previous account management experience in your application. We’re looking for someone who can manage customer accounts effectively, so give us examples of how you've done this in the past. Specifics are key!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to break down your skills and experiences, making it easier for us to see why you’d be a great fit.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our fantastic team!
How to prepare for a job interview at Love Success
✨Know the Company Inside Out
Before your interview, take some time to research the company thoroughly. Understand their products, values, and the horticultural industry they operate in. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Customer Services Operations Supervisor, you'll be leading a team. Be prepared to discuss your previous leadership experiences, how you've coached team members, and any specific examples of how you've improved team performance or customer satisfaction in the past.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and customer service approach. Think of examples where you've successfully managed accounts, resolved conflicts, or enhanced customer experiences. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. Inquire about the team's current challenges, opportunities for growth, or how success is measured in the role. This shows you're proactive and genuinely interested in contributing to the company's success.
