At a Glance
- Tasks: Lead a team, manage accounts, and ensure top-notch customer satisfaction.
- Company: A family-run business focused on sustainable products in horticulture.
- Benefits: Flexible working hours, career development, and a supportive team environment.
- Other info: Opportunity for career progression and a dynamic work culture.
- Why this job: Join a growing team and make a real difference in customer experiences.
- Qualifications: Previous account management experience and a passion for customer service.
The predicted salary is between 30000 - 40000 € per year.
M-F 09.00 - 17.00 (4 days in Wandsworth office, 1 day at home). Our client, a fantastic family-run business specialising in the manufacture and supply of high-quality sustainable products to the international commercial horticultural industry, is seeking an Account Manager Team Leader to join their small but growing customer support team.
This varied role combines leadership, coaching, and hands-on account management, ensuring the highest levels of customer satisfaction, team performance, and process compliance. We are looking for a friendly, humble, and customer-focused individual with previous account management experience.
In this role, you will manage selected customer accounts and support clients throughout their full journey — from quotation and order processing through to logistics updates, shipping documentation, and final delivery. You will build strong, lasting relationships with customers via phone, email, and video calls, delivering an exceptional service experience at every stage.
- Manage, support, and develop a team of Account Managers (currently 3, with planned growth) and ensure smooth communication with the sales and production teams.
- Lead annual performance reviews, including setting objectives and evaluating performance.
- Identify development opportunities and support career progression within the team.
- Monitor team performance against KPIs and business objectives.
- Ensure compliance with company policies, including working hours and operational standards.
- Partner with senior management to review and agree on annual compensation changes, including bonuses and salary increases.
- Personally manage a portfolio of key accounts, maintaining strong client relationships.
- Support sales team in providing accurate and timely information.
- Oversee the full account lifecycle from order placement through to invoicing.
- Maintain up-to-date records and provide visibility on account status to internal stakeholders.
- Identify opportunities to improve processes and enhance the customer experience.
Customer Service Team Leader / Customer Service Manager in City of London employer: Love Success
Join a fantastic family-run business in Wandsworth that prioritises sustainability and customer satisfaction. With a supportive work culture, you will have the opportunity to lead a growing team while enjoying a balanced work-life schedule of four days in the office and one day at home. The company fosters employee growth through performance reviews and development opportunities, making it an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Team Leader / Customer Service Manager in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Customer Service Team Leader role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its values, especially their focus on sustainability. Be ready to share how your previous account management experience aligns with their mission and how you can enhance customer satisfaction.
✨Tip Number 3
Show off your leadership skills! During interviews, highlight your experience in coaching and developing teams. Share specific examples of how you've improved team performance and customer relationships in past roles.
✨Tip Number 4
Don't forget to apply through our website! We love seeing candidates who are genuinely interested in joining our family-run business. Plus, it gives us a chance to see your enthusiasm right from the start!
We think you need these skills to ace Customer Service Team Leader / Customer Service Manager in City of London
Some tips for your application 🫡
Show Your Customer Focus:Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for clients in the past, so share specific examples that demonstrate your commitment to customer satisfaction.
Tailor Your Application:Don’t just send a generic CV and cover letter! We love it when applicants take the time to tailor their documents to our job description. Mention how your skills align with the role of Account Manager Team Leader and why you’re excited about joining our family-run business.
Be Authentic:We value friendliness and humility, so let your personality shine through in your application. Don’t be afraid to show us who you are and what makes you a great fit for our team. A little authenticity goes a long way!
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to keep track of your application and ensure it reaches the right people. Plus, we love seeing candidates who follow our process!
How to prepare for a job interview at Love Success
✨Know the Company Inside Out
Before your interview, take some time to research the company’s values, products, and culture. Understanding their focus on sustainability and customer satisfaction will help you align your answers with what they’re looking for.
✨Showcase Your Leadership Skills
As a potential Team Leader, be ready to discuss your previous experience in managing teams. Prepare specific examples of how you've coached team members, handled performance reviews, and fostered a positive work environment.
✨Demonstrate Customer-Centric Thinking
Since this role is all about building strong relationships with customers, think of examples where you’ve gone above and beyond to ensure customer satisfaction. Highlight your communication skills and how you handle challenges.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, growth opportunities, and how they measure success. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
