At a Glance
- Tasks: Lead a dynamic customer service team while managing key accounts and ensuring top-notch client satisfaction.
- Company: A family-run business dedicated to sustainable products in the horticultural industry.
- Benefits: Competitive salary, flexible work arrangements, and opportunities for career growth.
- Other info: Exciting growth potential within a friendly and collaborative environment.
- Why this job: Join a supportive team and make a real difference in customer experiences.
- Qualifications: Previous account management experience and a passion for customer service.
The predicted salary is between 37000 - 42000 € per year.
Salary: £37,000- £42,000
Location: Wandsworth, London
Working Hours: M-F 09.00 - 17.00 (4 days in Wandsworth office, 1 day at home)
Our client, a fantastic family-run business specialising in the manufacture and supply of high-quality sustainable products to the international commercial horticultural industry, is seeking an Account Manager Team Leader to join their small but growing customer support team.
This varied role combines leadership, coaching, and hands-on account management, ensuring the highest levels of customer satisfaction, team performance, and process compliance.
We are looking for a friendly, humble, and customer-focused individual with previous account management experience. In this role, you will manage selected customer accounts and support clients throughout their full journey — from quotation and order processing through to logistics updates, shipping documentation, and final delivery. You will build strong, lasting relationships with customers via phone, email, and video calls, delivering an exceptional service experience at every stage.
- Manage, support, and develop a team of Account Managers (currently 3, with planned growth) and ensure smooth communication with the sales and production teams.
- Conduct regular weekly team check-ins and monthly one-to-one meetings.
- Lead annual performance reviews, including setting objectives and evaluating performance.
- Identify development opportunities and support career progression within the team.
- Monitor team performance against KPIs and business objectives.
- Ensure compliance with company policies, including working hours and operational standards.
- Partner with senior management to review and agree on annual compensation changes, including bonuses and salary increases.
- Personally manage a portfolio of key accounts, maintaining strong client relationships.
- Support sales team in providing accurate and timely information.
- Oversee the full account lifecycle from order placement through to invoicing.
- Ensure timely and accurate processing of orders and invoices.
- Maintain up-to-date records and provide visibility on account status to internal stakeholders.
- Identify opportunities to improve processes and enhance the customer experience.
Based in Wandsworth, London. Salary will be based upon experience.
Customer Service Team leader in City of London employer: Love Success
Join a fantastic family-run business in Wandsworth, London, where you will thrive in a supportive and collaborative work culture that prioritises employee growth and development. With a focus on sustainability and high-quality products, this role offers the chance to lead a dedicated team while enjoying a balanced work-life schedule, including one day of remote work each week. Experience meaningful employment with opportunities for career progression and a commitment to recognising your contributions through competitive compensation and performance reviews.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Team leader in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about letting people know you’re on the hunt for a Customer Service Team Leader role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to leadership and account management. We recommend doing mock interviews with friends or using online resources to get comfortable talking about your experience and how you can enhance customer satisfaction.
✨Tip Number 3
Showcase your personality! When you get the chance to meet potential employers, let your friendly and humble nature shine through. Remember, they’re looking for someone who fits into their family-run business culture, so be yourself!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Service Team leader in City of London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Customer Service Team Leader role. Highlight your account management experience and any leadership roles you've had, as we want to see how you can lead our growing team.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your customer-focused attitude and how you’ve built strong relationships in previous roles. We love a friendly tone, so let your personality come through!
Showcase Your Achievements:When detailing your past experiences, focus on specific achievements that demonstrate your ability to meet KPIs and improve processes. Numbers speak volumes, so if you’ve boosted customer satisfaction or streamlined operations, let us know!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to attach all your documents in one go. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at Love Success
✨Know the Company Inside Out
Before your interview, take some time to research the company’s values, products, and culture. Understanding their focus on sustainable products and customer satisfaction will help you align your answers with what they’re looking for.
✨Showcase Your Leadership Skills
As a Customer Service Team Leader, you'll need to demonstrate your ability to lead and develop a team. Prepare examples of how you've successfully managed teams in the past, focusing on coaching, performance reviews, and fostering a positive work environment.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and customer service approach. Think of specific situations where you’ve handled difficult customers or improved processes, and be ready to discuss the outcomes.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, growth opportunities, and how success is measured in the role. This shows your genuine interest and helps you gauge if it’s the right fit for you.
