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- Tasks: Lead a team while managing key customer accounts and ensuring top-notch service.
- Company: A family-run business focused on sustainable products in the horticultural industry.
- Benefits: Competitive salary, flexible work arrangements, and opportunities for career growth.
- Other info: Dynamic role with a focus on personal development and team success.
- Why this job: Join a supportive team and make a real difference in customer satisfaction.
- Qualifications: Previous account management experience and strong leadership skills.
The predicted salary is between 37000 - 42000 £ per year.
Salary: £37,000- £42,000
Location: Wandsworth, London
Working Hours: M-F 09.00 - 17.00 (4 days in Wandsworth office, 1 day at home)
Our client, a fantastic family-run business specialising in the manufacture and supply of high-quality sustainable products to the international commercial horticultural industry, is seeking an Account Manager Team Leader to join their small but growing customer support team.
This varied role combines leadership, coaching, and hands-on account management, ensuring the highest levels of customer satisfaction, team performance, and process compliance.
We are looking for a friendly, humble, and customer-focused individual with previous account management experience. In this role, you will manage selected customer accounts and support clients throughout their full journey — from quotation and order processing through to logistics updates, shipping documentation, and final delivery. You will build strong, lasting relationships with customers via phone, email, and video calls, delivering an exceptional service experience at every stage.
- Manage, support, and develop a team of Account Managers (currently 3, with planned growth) and ensure smooth communication with the sales and production teams.
- Conduct regular weekly team check-ins and monthly one-to-one meetings.
- Lead annual performance reviews, including setting objectives and evaluating performance.
- Identify development opportunities and support career progression within the team.
- Monitor team performance against KPIs and business objectives.
- Ensure compliance with company policies, including working hours and operational standards.
- Partner with senior management to review and agree on annual compensation changes, including bonuses and salary increases.
- Personally manage a portfolio of key accounts, maintaining strong client relationships.
- Support sales team in providing accurate and timely information.
- Oversee the full account lifecycle from order placement through to invoicing.
- Ensure timely and accurate processing of orders and invoices.
- Maintain up-to-date records and provide visibility on account status to internal stakeholders.
- Identify opportunities to improve processes and enhance the customer experience.
Based in Wandsworth, London. Salary will be based upon experience.
Account Manager Team Lead in City of London employer: Love Success
Contact Detail:
Love Success Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager Team Lead in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for an Account Manager Team Lead role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company and its values, especially since they focus on sustainable products. Be ready to discuss how your experience aligns with their mission and how you can contribute to their customer satisfaction goals.
✨Tip Number 3
Show off your leadership skills! When chatting with potential employers, highlight your experience in managing teams and developing talent. They’re looking for someone who can not only manage accounts but also inspire and grow their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Account Manager Team Lead in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Account Manager Team Lead role. Highlight your previous account management experience and any leadership roles you've had. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your personality and explain why you're the perfect fit for this role. Don’t forget to mention your customer-focused approach and how you’ve built strong relationships in the past.
Showcase Your Leadership Skills: Since this role involves managing a team, make sure to highlight any leadership or coaching experiences you have. We’re looking for someone who can inspire and develop others, so share examples of how you've done this before!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Love Success
✨Know the Company Inside Out
Before your interview, take some time to research the company thoroughly. Understand their products, values, and the horticultural industry they operate in. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As an Account Manager Team Lead, you'll need to demonstrate your leadership abilities. Prepare examples of how you've successfully managed teams in the past, focusing on coaching, performance reviews, and team development. Be ready to discuss how you can foster a positive team environment.
✨Prepare for Customer-Focused Scenarios
Expect questions about customer relationship management. Think of specific instances where you've gone above and beyond for a client or resolved a challenging situation. Highlight your communication skills and how you build lasting relationships with customers.
✨Discuss Process Improvement Ideas
The job involves identifying opportunities to enhance processes. Come prepared with ideas on how you could improve customer experience or streamline operations. This shows that you're proactive and have a strategic mindset, which is crucial for this role.