At a Glance
- Tasks: Lead a team while managing key customer accounts and ensuring top-notch service.
- Company: Family-run business focused on sustainable products in the horticultural industry.
- Benefits: Hybrid work model, competitive salary, and opportunities for career growth.
- Other info: Dynamic role with potential for team expansion and personal development.
- Why this job: Join a supportive team and make a real difference in customer satisfaction.
- Qualifications: Previous account management experience and a passion for customer service.
The predicted salary is between 35000 - 45000 £ per year.
Our client, a fantastic family-run business specialising in the manufacture and supply of high-quality sustainable products to the international commercial horticultural industry, is seeking an Account Manager Team Leader to join their small but growing customer support team.
This varied role combines leadership, coaching, and hands-on account management, ensuring the highest levels of customer satisfaction, team performance, and process compliance.
We are looking for a friendly, humble, and customer-focused individual with previous account management experience. In this role, you will manage selected customer accounts and support clients throughout their full journey — from quotation and order processing through to logistics updates, shipping documentation, and final delivery. You will build strong, lasting relationships with customers via phone, email, and video calls, delivering an exceptional service experience at every stage.
- Manage, support, and develop a team of Account Managers (currently 3, with planned growth) and ensure smooth communication with the sales and production teams.
- Conduct regular weekly team check-ins and monthly one-to-one meetings.
- Lead annual performance reviews, including setting objectives and evaluating performance.
- Identify development opportunities and support career progression within the team.
- Monitor team performance against KPIs and business objectives.
- Ensure compliance with company policies, including working hours and operational standards.
- Partner with senior management to review and agree on annual compensation changes, including bonuses and salary increases.
- Personally manage a portfolio of key accounts, maintaining strong client relationships.
- Support sales team in providing accurate and timely information.
- Oversee the full account lifecycle from order placement through to invoicing.
- Ensure timely and accurate processing of orders and invoices.
- Maintain up-to-date records and provide visibility on account status to internal stakeholders.
- Identify opportunities to improve processes and enhance the customer experience.
Based in Wandsworth, London. Salary will be based upon experience.
Account Manager Team Leader - Hybrid & Customer Focus employer: Love Success
Join a fantastic family-run business in Wandsworth, where your role as an Account Manager Team Leader will not only allow you to lead and develop a dedicated team but also engage directly with customers to ensure their satisfaction. With a strong focus on employee growth, the company offers regular performance reviews and opportunities for career progression, all within a supportive and collaborative work culture that values sustainability and quality. Enjoy the flexibility of a hybrid working model while being part of a small yet dynamic team committed to delivering exceptional service in the international horticultural industry.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager Team Leader - Hybrid & Customer Focus
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for an Account Manager Team Leader role. You never know who might have the inside scoop on a great opportunity!
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to account management. Think about how you can showcase your leadership skills and customer focus. We want you to shine when it comes to demonstrating your experience!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Account Manager Team Leader - Hybrid & Customer Focus
Some tips for your application 🫡
Show Your Customer Focus:Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for clients in the past, so share specific examples that demonstrate your commitment to customer satisfaction.
Tailor Your Application:Don’t just send a generic CV and cover letter! We love it when applicants take the time to tailor their documents to our job description. Mention your leadership skills and account management experience directly related to the role to catch our eye.
Be Authentic:We’re looking for friendly and humble individuals, so let your personality shine through in your application. Don’t be afraid to show us who you are and why you’re passionate about this role and our company!
Apply Through Our Website:To make sure your application gets to us quickly and efficiently, apply directly through our website. It’s the best way to ensure we see your application and can get back to you as soon as possible!
How to prepare for a job interview at Love Success
✨Know the Company Inside Out
Before your interview, take some time to research the company’s values, products, and their approach to customer service. Understanding their focus on sustainability and high-quality products will help you align your answers with their mission.
✨Showcase Your Leadership Skills
As an Account Manager Team Leader, you'll need to demonstrate your leadership abilities. Prepare examples of how you've successfully managed teams in the past, focusing on coaching, performance reviews, and fostering a positive team environment.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and customer management experience. Think of specific scenarios where you improved customer satisfaction or streamlined processes, and be ready to discuss the outcomes.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the team dynamics, growth opportunities, or how they measure success in the role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
