At a Glance
- Tasks: Assist customers with visa applications and ensure a smooth experience.
- Company: Join a supportive team in Birmingham with a focus on customer service.
- Benefits: Earn £13.50 per hour plus holiday pay, with flexible hours.
- Other info: Opportunity for extension and valuable experience in customer service.
- Why this job: Make a difference by helping people navigate their visa processes.
- Qualifications: Personable, proactive, and adaptable with a valid DBS certificate.
The predicted salary is between 13.5 - 13.5 £ per hour.
Location: Birmingham (Office-based)
Pay: £13.50 per hour + holiday pay accrual
Duration: 3 months with possibility of extension
Hours: 20 hours per week, rota basis
- Monday to Friday: 3pm-7pm
- Saturday and Sunday: 9:00 am - 5:00 pm. 2 / 4 Saturdays and/or Sundays per month
Requirement: Valid DBS certificate
Start: Immediate availability essential
About the Role
We're looking for a personable, proactive, and adaptable Customer Service Representative to support the day-to-day processing of visa applications and renewals. You'll be the first point of contact for applicants, ensuring a smooth, professional, and positive experience throughout their visit.
What You'll Be Doing
- Greeting and assisting customers throughout the application process
- Supporting applicants with completing and checking forms
- Collecting biometric data and required documentation
- Following structured administrative and filing procedures
- Using a computer-based system to guide workflow
- Handling customer queries and complaints with diplomacy and confidence
What We're Looking For
You'll thrive in this role if you have:
Temporary Part Time Customer Service Representative-Birmingham employer: Love Success Recruitment
Join a mission-driven charity based in Scotland, where you will play a pivotal role as an Executive Assistant to the Director. Enjoy a flexible hybrid working model, with just one day a week in the office, and benefit from a supportive work culture that prioritises employee growth and engagement. With 30 days of holiday and opportunities to contribute to meaningful projects, this is an excellent place for those looking to make a real impact while advancing their career.
