Location: Aberdeen (Office-based)
Pay: £13.50 per hour + holiday pay accrual
Duration: 3 months with possibility of extension
Hours: 37.5 hours per week | Monday to Friday: 9am - 5pm
Requirement: Valid DBS certificate
Start: Immediate availability essential
About the Role
We're looking for a personable, proactive, and adaptable Customer Service Representative to support the day-to-day processing of visa applications and renewals. You'll be the first point of contact for applicants, ensuring a smooth, professional, and positive experience throughout their visit.
What You'll Be Doing
- Greeting and assisting customers throughout the application process
- Supporting applicants with completing and checking forms
- Collecting biometric data and required documentation
- Following structured administrative and filing procedures
- Using a computer-based system to guide workflow
- Handling customer queries and complaints with diplomacy and confidence
What We're Looking For
You’ll thrive in this role if you have:
- Proven experience in a customer-facing role
- The ability to stay calm and professional under pressure
- A can-do attitude and willingness to go the extra mile
- Experience working in a fast-paced, collaborative environment
- Strong communication skills and a patient, supportive approach
A valid DBS certificate is required as part of the screening process.
At Love Success, we champion diversity, equity, and inclusion, embedding these values into every aspect of our operations. Our unwavering commitment to these principles is evident in our recruitment practices and our comprehensive training and development programs. We partner with organisations that share our dedication to fostering diverse and inclusive workplaces, where individuals can be their true selves in the workplace. Together, we strive to promote equality and create opportunities for all.
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Temporary Customer Service Representative - Aberdeen employer: Love Success Recruitment
At Love Success Recruitment, we pride ourselves on fostering a supportive and dynamic work environment in Wandsworth, where our employees are valued and encouraged to grow. As a Visa Application Support Agent, you will benefit from flexible weekend shifts, comprehensive training, and opportunities for career advancement, all while making a meaningful impact in the lives of our clients. Join us to be part of a team that prioritises professionalism and customer satisfaction, ensuring every applicant feels welcomed and supported.
