At a Glance
- Tasks: Coordinate learner onboarding and manage ongoing case support for vulnerable children.
- Company: Join a purpose-driven organisation making a real difference in young people's lives.
- Benefits: Hybrid working model, competitive salary, and a supportive team environment.
- Other info: Opportunity to grow in a diverse and inclusive workplace.
- Why this job: Be part of a close-knit team helping children access vital educational support.
- Qualifications: Experience in customer service or administration with strong organisational skills.
The predicted salary is between 30000 - 30000 £ per year.
Customer services coordinator £30,000 Based SW London (Hybrid working). Our client is a growing managed service that supports vulnerable children and young people through specialist educational programmes. Working in partnership with local authorities, parents, tutors, and teachers, they coordinate tailored learning support for children with a range of complex needs. They are seeking a Customer Services Coordinator to join their close-knit team. Acting as a central hub for learner onboarding and ongoing case coordination, this role combines customer service, administration, and stakeholder management.
Key responsibilities:
- Coordinating referrals and onboarding new learners.
- Liaising with parents, tutors, teachers, and local authority contacts.
- Managing schedules, cancellations, and changes to tutoring provision.
- Maintaining accurate records and documentation using Zoho CRM.
- Producing reports and ensuring compliance requirements are met.
- Supporting sensitive and sometimes challenging cases, including children with complex disabilities and serious health conditions.
The ideal candidate will have:
- Experience in customer service, client coordination, recruitment, education, healthcare, or administration.
- Excellent organisational and communication skills.
- A consultative, empathetic, and solutions-focused approach.
- The ability to manage multiple stakeholders and priorities effectively.
- Experience using CRM systems.
This is a hybrid working model with 3 days in the office. This is an excellent opportunity to join a purpose-driven organisation and play a key role in helping vulnerable young people access the educational support they need.
Permanent Customer services coordinator employer: Love Success Recruitment
Join a purpose-driven organisation in South West London that is dedicated to supporting vulnerable children and young people through tailored educational programmes. As a Customer Services Coordinator, you will be part of a close-knit team that values empathy, collaboration, and professional growth, offering hybrid working arrangements and opportunities for personal development. With a strong commitment to diversity, equity, and inclusion, this company fosters an environment where every employee can thrive and make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Permanent Customer services coordinator
✨Tip Number 1
Get to know the company inside out! Research their mission, values, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in their work.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the role. It’s all about making connections!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and stakeholder management. Use the STAR method to structure your answers and highlight your relevant experience.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in keeping you top of mind. Plus, it shows your enthusiasm for the role!
We think you need these skills to ace Permanent Customer services coordinator
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in customer service and coordination. We want to see how your skills align with the role of a Customer Services Coordinator, so don’t hold back on showcasing relevant examples!
Showcase Your Empathy:Since this role involves supporting vulnerable children and young people, it’s crucial to demonstrate your empathetic approach. Share any experiences where you’ve had to handle sensitive situations or work with diverse stakeholders – we love to see that!
Be Organised:Highlight your organisational skills in your application. Mention any tools or systems you’ve used, like CRM software, to manage schedules and documentation. We’re looking for someone who can juggle multiple tasks effectively, so show us how you do it!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Love Success Recruitment
✨Know the Mission
Before your interview, take some time to understand the mission of the organisation. They support vulnerable children and young people, so showing that you resonate with their purpose will set you apart. Be ready to discuss how your values align with theirs.
✨Showcase Your Experience
Highlight your experience in customer service and coordination. Prepare specific examples of how you've managed multiple stakeholders or handled challenging situations. This will demonstrate your ability to thrive in a role that requires empathy and solutions-focused thinking.
✨Familiarise Yourself with CRM Systems
Since the role involves using Zoho CRM, it’s a good idea to brush up on your CRM skills. If you have experience with similar systems, be prepared to discuss how you used them effectively in past roles. This shows you're ready to hit the ground running.
✨Prepare Questions
Interviews are a two-way street, so prepare thoughtful questions about the role and the team. Ask about their approach to supporting sensitive cases or how they ensure compliance. This not only shows your interest but also helps you gauge if the company is the right fit for you.
