At a Glance
- Tasks: Engage with warm leads to explain and guide customers through LPA processes.
- Company: Join a fast-growing business transforming estate planning in the UK.
- Benefits: Competitive day rate, holiday pay, full training, and career development.
- Other info: Supportive culture focused on diversity, equity, and inclusion.
- Why this job: Make a real difference by helping families protect their futures.
- Qualifications: Sales or customer service experience; strong communication skills required.
The predicted salary is between 27000 - 33000 £ per year.
Temporary LPA Customer Advisor
Location
City of London
Day Rate
£115.38 plus holiday pay accrual
Duration
- 3 months
- Join our client
Our client is on a huge mission to transform the way people prepare for death and support loved ones after loss.
They are one of the UK's fastest-growing businesses, who offer customer support to create better estate plans through Wills, Lasting Powers of Attorney (LPAs), and other vital services.
They are currently looking for customer-focused, sales-driven LPA Customer Advisors to join their growing team.
The Role
Working with warm leads generated through their Will-writing and charity campaigns, you'll speak with customers who have already expressed an interest in LPAs.
You'll help them understand the benefits of LPAs, answer any questions, and guide them through the process of putting these important documents in place.
You'll then arrange and conduct an appointment to take their LPA instructions before passing the case to our specialist drafting team, who will handle the legal paperwork from there.
This is an excellent opportunity for someone with a strong sales and customer service background who enjoys helping people and making a genuine difference.
- What You'll Be Doing
- Calling warm leads who have expressed interest in LPAs.
- Explaining the benefits of LPAs as part of a complete estate plan.
- Having consultative sales conversations and converting interest into completed instructions.
- Booking and conducting LPA instruction appointments.
- Accurately recording customer information and handing cases to our drafting team.
- Delivering an outstanding customer experience at every stage.
What We're Looking For
- Previous experience in sales, customer service, account management, or a customer-facing role.
- Excellent communication and relationship-building skills.
- Confidence speaking to customers over the phone.
- A consultative and empathetic approach.
- Strong organisational skills and attention to detail.
- Experience in legal services, financial services or estate planning is beneficial but not essential, as full training will be provided.
Why Apply?
- Full training and ongoing development.
- Opportunity to join one of the UK's fastest-growing businesses.
- Meaningful work that helps customers protect themselves and their families.
- Supportive, ambitious, and values-driven culture.
At Love Success, we champion diversity, equity, and inclusion, embedding these values into every aspect of our operations.
Our unwavering commitment to these principles is evident in our recruitment practices and our comprehensive training and development programs.
We partner with organisations that share our dedication to fostering diverse and inclusive workplaces, where individuals can be their true selves in the workplace.
Together, we strive to promote equality and create opportunities for all.
Love Success is proud to serve as an Employment Agency for this vacancy.
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Temporary LPA Customer Advisor in London employer: Love Success Recruitment
At Love Success Recruitment, we pride ourselves on fostering a supportive and dynamic work environment in Wandsworth, where our employees are valued and encouraged to grow. As a Visa Application Support Agent, you will benefit from flexible weekend shifts, comprehensive training, and opportunities for career advancement, all while making a meaningful impact in the lives of our clients. Join us to be part of a team that prioritises professionalism and customer satisfaction, ensuring every applicant feels welcomed and supported.
StudySmarter Expert Advice🤫
We think this is how you could land Temporary LPA Customer Advisor in London
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Love Success Recruitment.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Love Success Recruitment. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Temporary LPA Customer Advisor in London
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Love Success Recruitment.
How to prepare for a job interview at Love Success Recruitment
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Love Success Recruitment's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Love Success Recruitment offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
