At a Glance
- Tasks: Create compelling customer stories and manage advocacy programmes to showcase success.
- Company: Love Success, a diverse and inclusive workplace committed to equality.
- Benefits: Competitive daily rate, hybrid work model, and opportunities for professional growth.
- Other info: Join a dynamic team focused on diversity and inclusion.
- Why this job: Make an impact by sharing real customer experiences and building strong relationships.
- Qualifications: 3-5 years in customer marketing or related fields with excellent storytelling skills.
The predicted salary is between 33750 - 41250 £ per year.
Location
- Hybrid - 1 day in the office, 4 days working remotely
- Duration
- : 12 months
Salary
- Start Date
- : ASAP
About the Role
We are seeking a proactive and relationship-focused Customer Advocacy & Case Study Manager to develop customer advocacy programmes and showcase customer success through compelling stories and content.
You will work closely with customers and internal teams to create case studies, testimonials and customer references that build brand credibility, strengthen relationships and support business growth.
Key Responsibilities
- Develop and manage customer advocacy programmes, identifying and building relationships with customer advocates.
- Create engaging customer case studies, success stories, testimonials, videos, and customer profiles.
- Conduct customer interviews to understand business challenges, results and the value delivered.
- Coordinate with writers, designers, and external agencies to produce high-quality content.
- Manage customer reference requests from sales teams, matching advocates to relevant opportunities.
- Promote customer stories across websites, social media, marketing campaigns, events, and webinars.
- Support customer participation in speaking engagements, industry events, award submissions, and panel discussions.
- Collaborate with sales, marketing, communications, and customer success teams to deliver advocacy initiatives.
- Track programme performance, content engagement, and customer participation, providing regular reports and recommendations.
About You
- 3-5 years' experience in customer marketing, content marketing, communications, PR, customer success, or a related field.
- Experience creating case studies, customer success stories, testimonials, or similar content.
- Excellent written communication and storytelling skills, with the ability to turn complex information into engaging narratives.
- Strong interviewing and relationship-building skills.
- Excellent project management and stakeholder coordination abilities.
- Highly organised, detail-oriented, and comfortable managing multiple projects and deadlines.
If you're passionate about customer storytelling and building meaningful relationships, we would love to hear from you!
At Love Success, we champion diversity, equity, and inclusion, embedding these values into every aspect of our operations.
Our unwavering commitment to these principles is evident in our recruitment practices and our comprehensive training and development programs.
We partner with organisations that share our dedication to fostering diverse and inclusive workplaces, where individuals can be their true selves in the workplace.
Together, we strive to promote equality and create opportunities for all.
Temporary Customer Advocacy Manager in London employer: Love Success Recruitment
At Love Success Recruitment, we pride ourselves on fostering a supportive and dynamic work environment in Wandsworth, where our employees are valued and encouraged to grow. As a Visa Application Support Agent, you will benefit from flexible weekend shifts, comprehensive training, and opportunities for career advancement, all while making a meaningful impact in the lives of our clients. Join us to be part of a team that prioritises professionalism and customer satisfaction, ensuring every applicant feels welcomed and supported.
StudySmarter Expert Advice🤫
We think this is how you could land Temporary Customer Advocacy Manager in London
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Love Success Recruitment.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Love Success Recruitment. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Temporary Customer Advocacy Manager in London
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Love Success Recruitment.
How to prepare for a job interview at Love Success Recruitment
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Love Success Recruitment's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Love Success Recruitment offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
