At a Glance
- Tasks: Lead a dynamic team, manage key accounts, and ensure top-notch customer satisfaction.
- Company: A family-run business focused on sustainable products in the horticultural industry.
- Benefits: Competitive salary, flexible working, and opportunities for career growth.
- Other info: Work in a vibrant environment with a focus on personal development.
- Why this job: Join a supportive team and make a real difference in customer experiences.
- Qualifications: Previous account management experience and a passion for customer service.
The predicted salary is between 37000 - 42000 £ per year.
Salary: £37,000- £42,000
Location: Wandsworth, London
M-F: 09.00 - 17.00 (4 days in Wandsworth office, 1 day at home)
Our client, a fantastic family‑run business specialising in the manufacture and supply of high‑quality sustainable products to the international commercial horticultural industry, is seeking an Account Manager Team Leader to join their small but growing customer support team. This varied role combines leadership, coaching, and hands‑on account management, ensuring the highest levels of customer satisfaction, team performance, and process compliance.
We are looking for a friendly, humble, and customer‑focused individual with previous account management experience. In this role, you will manage selected customer accounts and support clients throughout their full journey - from quotation and order processing through to logistics updates, shipping documentation, and final delivery. You will build strong, lasting relationships with customers via phone, email, and video calls, delivering an exceptional service experience at every stage.
Responsibilities:
- Manage, support, and develop a team of Account Managers (currently 3, with planned growth) and ensure smooth communication with the sales and production teams.
- Conduct regular weekly team check‑ins and monthly one‑to‑one meetings.
- Lead annual performance reviews, including setting objectives and evaluating performance.
- Identify development opportunities and support career progression within the team.
- Monitor team performance against KPIs and business objectives.
- Ensure compliance with company policies, including working hours and operational standards.
- Partner with senior management to review and agree on annual compensation changes, including bonuses and salary increases.
- Personally manage a portfolio of key accounts, maintaining strong client relationships.
- Support the sales team in providing accurate and timely information.
- Oversee the full account lifecycle from order placement through to invoicing.
- Ensure timely and accurate processing of orders and invoices.
- Maintain up‑to‑date records and provide visibility on account status to internal stakeholders.
- Identify opportunities to improve processes and enhance the customer experience.
Based in Wandsworth, London. Salary will be based on experience.
Customer Service Team Leader to £45,000 in London employer: Love Success Recruitment
Join a fantastic family-run business in Wandsworth, London, where you will thrive in a supportive and collaborative work culture that prioritises employee growth and development. With a focus on sustainability and high-quality products, this role offers the chance to lead a dedicated team while enjoying a flexible working arrangement that includes one day from home each week. Experience meaningful employment as you build lasting relationships with clients and contribute to a company that values its people and their contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Team Leader to £45,000 in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, and think about how your experience aligns with their needs. We recommend practising common interview questions and even role-playing with a friend to boost your confidence.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. We suggest mentioning something specific from the interview to remind them of your conversation and keep you top of mind.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, we’re always here to help you navigate the process and find the right fit.
We think you need these skills to ace Customer Service Team Leader to £45,000 in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the job description. Highlight your previous account management experience and any leadership roles you've had. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for the Customer Service Team Leader role. Share specific examples of how you've built strong customer relationships and led teams in the past.
Showcase Your Communication Skills:Since this role involves a lot of communication, make sure your application showcases your ability to connect with others. Whether it's through your writing style or the examples you provide, let us see your friendly and customer-focused approach!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at Love Success Recruitment
✨Know the Company Inside Out
Before your interview, take some time to research the company’s values, products, and culture. Understanding their focus on sustainable products and customer satisfaction will help you align your answers with what they’re looking for.
✨Showcase Your Leadership Skills
As a Customer Service Team Leader, you'll need to demonstrate your ability to manage and develop a team. Prepare examples of how you've successfully led teams in the past, focusing on coaching, performance reviews, and fostering communication.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and customer service approach. Think of specific situations where you improved customer satisfaction or resolved conflicts, and be ready to discuss the outcomes.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, growth opportunities, or how they measure success in the role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
