At a Glance
- Tasks: Manage visa applications, greet customers, and provide top-notch support.
- Company: Join a dynamic team in Leeds with a focus on customer service.
- Benefits: Earn £13.50 per hour plus holiday pay, with flexible hours.
- Other info: Immediate start available for a collaborative and supportive environment.
- Why this job: Make a difference by helping people navigate their visa processes.
- Qualifications: Experience in customer service and a valid DBS required.
The predicted salary is between 27000 - 28000 £ per year.
Location: Leeds (office based)
Pay: £13.50 per hour plus accrual of holiday pay
Duration: 3 months
Hours: 37.5 on a Rotational Basis (8am‑4pm AND 10am‑6pm)
Requirement: Valid DBS required
Start: Immediate availability needed
About the Role
Are you personable and have a can‑do attitude and willingness to go the extra mile? Can you cope effectively under pressure, be patient, professional and adaptable? Should you have demonstrable experience in a customer service role engaging directly with the public; have been exposed to a fast‑paced, collaborative team environment, we would like to hear from you.
We have a fantastic opportunity for Customer Service Representative to manage the day‑to‑day processing of visa applications & renewals. This will include:
- Greeting customers
- Supporting completion and checking of applications
- Obtaining biometric data and other documentation
You will need to follow an established and defined filing and administration process, all guided by a computer‑based system. It is crucial for this role to engage with applicants and provide a positive service. Similarly, handling customer complaints diplomatically and assertively will be imperative. A valid DBS is required as part of the screening process. A copy of your certificate will need to be provided.
Interested? Please get in touch ASAP for further information. You will be joining a collaborative and hard working team.
Temporary Customer Support Representative - Leeds (LJCT123) employer: Love Success Recruitment
Join our dynamic team in Leeds as a Temporary Customer Support Representative, where you'll enjoy a supportive work culture that values collaboration and personal growth. With competitive pay and the opportunity to gain valuable experience in a fast-paced environment, we prioritise employee well-being and development, making this an excellent place for those looking to make a meaningful impact in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Temporary Customer Support Representative - Leeds (LJCT123)
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the team and the work environment. This will help you tailor your responses and show that you're genuinely interested in being part of their collaborative vibe.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle tricky situations or complaints. Being able to demonstrate your problem-solving skills and patience during the interview can really set you apart from the crowd.
✨Tip Number 3
Dress the part! Even though it’s an office-based role, looking professional can make a great first impression. It shows you’re serious about the position and ready to represent the company well.
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Temporary Customer Support Representative - Leeds (LJCT123)
Some tips for your application 🫡
Show Your Personality:We want to see the real you! When writing your application, let your personality shine through. Use a friendly tone and share examples that highlight your can-do attitude and how you've gone the extra mile in previous roles.
Tailor Your Experience:Make sure to connect your past experiences directly to the role. If you've worked in customer service before, mention specific situations where you handled pressure or resolved complaints effectively. This helps us see how you'd fit into our team.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Highlight your skills and experiences in a way that's easy for us to read and understand.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Love Success Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities, like managing visa applications and handling customer complaints. This will help you demonstrate how your experience aligns with what they’re looking for.
✨Show Off Your People Skills
As a Customer Support Representative, being personable is key. Prepare examples of how you've successfully engaged with customers in the past. Think about times when you went the extra mile or handled difficult situations with patience and professionalism.
✨Practice Under Pressure
Since the role involves working in a fast-paced environment, it’s important to show that you can cope under pressure. Consider doing mock interviews with friends or family where they throw unexpected questions at you. This will help you stay calm and collected during the real thing.
✨Bring Your DBS Certificate
Don’t forget to bring your valid DBS certificate to the interview. It shows that you’re prepared and serious about the role. Plus, it’s a requirement, so having it ready will save time and demonstrate your attention to detail.
