At a Glance
- Tasks: Support customers with EV charging queries via phone, email, and live chat.
- Company: Join a forward-thinking company focused on customer satisfaction.
- Benefits: Earn £15 per hour, enjoy hybrid working, and accrue holiday pay.
- Other info: Flexible hours with weekends worked remotely and great team collaboration.
- Why this job: Be part of the EV revolution and help customers navigate their journey.
- Qualifications: 2 years in customer support and experience with CRM systems required.
The predicted salary is between 15 - 15 £ per hour.
Location: London, WC2
Hybrid working option will be offered of 3/4 days per week in office.
Hours: 9am - 6pm Monday to Thursday, 9am - 5pm Friday, 9am - 5pm Saturday/Sunday. You will not be expected to work both Saturday AND Sunday and will be given a day off midweek should it be one of your weekends to work. Saturday and Sundays will be worked remotely from home.
Hourly rate: £15 per hour + holiday accrual
Duration: 12 weeks
Our client is looking for a driven, customer-obsessed Customer Operations Executive to join their Customer Operations team in London. You will work across all aspects of aftercare customer support for EV charging products, handling inbound queries, troubleshooting technical issues and helping customers progress through their EV charging journey. Reporting to the Customer Operations Team Lead, you will be a key part of a team that puts the customer at the centre of everything it does.
Responsibilities
- Resolve inbound customer queries via phone, email and live chat, providing timely and effective resolutions.
- Make proactive outbound communications to support customers who are stuck in their journey and help them progress.
- Become a product expert, developing deep knowledge of the client's installation process and the nuances of different customer situations.
- Handle escalations and vulnerable customer interactions with care, consistency and professionalism.
- Work collaboratively with the Technical Support team, escalating cases where required and following agreed processes.
- Meet individual KPIs for productivity and quality, contributing to wider team goals.
Required Experience
- Minimum 2 years of experience in a customer support role.
- Experience working with a CRM system such as Zendesk, Freshdesk or Intercom.
- Track record of working to and meeting support-related KPIs.
- Strong written and verbal communication skills in English.
If this opportunity aligns with your experience and interests, we would be pleased to hear from you!
Temporary Customer Operations Executive in Leeds employer: Love Success Recruitment
Join a dynamic team in the heart of London as a Temporary Customer Operations Executive, where you will enjoy a hybrid working model that promotes work-life balance. With a strong focus on customer satisfaction, our supportive work culture encourages professional growth and offers opportunities to develop your expertise in EV charging products. Benefit from competitive hourly rates, holiday accrual, and a flexible schedule that allows for remote work on weekends, making this an ideal role for those seeking meaningful employment in a forward-thinking environment.
StudySmarter Expert Advice🤫
We think this is how you could land Temporary Customer Operations Executive in Leeds
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Love Success Recruitment.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Love Success Recruitment. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Temporary Customer Operations Executive in Leeds
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Love Success Recruitment.
How to prepare for a job interview at Love Success Recruitment
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Love Success Recruitment's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Love Success Recruitment offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
