Location: Cardiff
Pay: £13.50 per hour + holiday pay accrual
Duration: 3 months with possible extension
Hours: 37.5 hour week - rota basis - Monday to Friday - 8.30am - 4.00pm, 8.45am - 4.45pm, 9am - 5pm
Requirement: Valid DBS certificate
Start: Immediate availability essential
About the RoleWe're looking for a personable, proactive, and adaptable Customer Service Representative to support the day‑to‑day processing of visa applications and renewals. You'll be the first point of contact for applicants, ensuring a smooth, professional, and positive experience throughout their visit.
What You'll Be Doing
- Greeting and assisting customers throughout the application process
- Supporting applicants with completing and checking forms
- Collecting biometric data and required documentation
- Following structured administrative and filing procedures
- Using a computer-based system to guide workflow
- Handling customer queries and complaints with diplomacy and confidence
What We're Looking For
- Proven experience in a customer-facing role
- The ability to stay calm and professional under pressure
- A can‑do attitude and willingness to go the extra mile
- Experience working in a fast-paced, collaborative environment
- Strong communication skills and a patient, supportive approach
A valid DBS certificate is required as part of the screening process.
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Temporary Customer Service Representative - Cardiff employer: Love Success Recruitment
At Love Success Recruitment, we pride ourselves on fostering a supportive and dynamic work environment in Wandsworth, where our employees are valued and encouraged to grow. As a Visa Application Support Agent, you will benefit from flexible weekend shifts, comprehensive training, and opportunities for career advancement, all while making a meaningful impact in the lives of our clients. Join us to be part of a team that prioritises professionalism and customer satisfaction, ensuring every applicant feels welcomed and supported.
