At a Glance
- Tasks: Assist customers with visa applications and ensure a smooth experience.
- Company: Love Success, a diverse and inclusive workplace.
- Benefits: £13.50 per hour, holiday pay, flexible hours, and potential for extension.
- Other info: Join a supportive team in a fast-paced environment.
- Why this job: Make a difference by helping people navigate their visa processes.
- Qualifications: Customer service experience and a valid DBS certificate required.
Location: Birmingham (Office-based)
Pay: £13.50 per hour + holiday pay accrual
Duration: 3 months with possibility of extension
Hours: 20 hours per week, rota basis Monday to Friday: 3pm-7pm; Saturday and Sunday: 9:00am - 5:00pm. 2 / 4 Saturdays and/or Sundays per month
Requirement: Valid DBS certificate
Start: Immediate availability essential
About the Role
We're looking for a personable, proactive, and adaptable Customer Service Representative to support the day-to-day processing of visa applications and renewals. You'll be the first point of contact for applicants, ensuring a smooth, professional, and positive experience throughout their visit.
What You'll Be Doing
- Greeting and assisting customers throughout the application process
- Supporting applicants with completing and checking forms
- Collecting biometric data and required documentation
- Following structured administrative and filing procedures
- Using a computer-based system to guide workflow
- Handling customer queries and complaints with diplomacy and confidence
What We're Looking For
- Proven experience in a customer-facing role
- The ability to stay calm and professional under pressure
- A can-do attitude and willingness to go the extra mile
- Experience working in a fast-paced, collaborative environment
- Strong communication skills and a patient, supportive approach
A valid DBS certificate is required as part of the screening process.
At Love Success, we champion diversity, equity, and inclusion, embedding these values into every aspect of our operations. Our unwavering commitment to these principles is evident in our recruitment practices and our comprehensive training and development programs. We partner with organisations that share our dedication to fostering diverse and inclusive workplaces, where individuals can be their true selves in the workplace. Together, we strive to promote equality and create opportunities for all.
Temporary Part Time Customer Service Representative-Birmingham employer: Love Success Recruitment
Join a mission-driven charity based in Scotland, where you will play a pivotal role as an Executive Assistant to the Director. Enjoy a flexible hybrid working model, with just one day a week in the office, and benefit from a supportive work culture that prioritises employee growth and engagement. With 30 days of holiday and opportunities to contribute to meaningful projects, this is an excellent place for those looking to make a real impact while advancing their career.
