Location: Edinburgh (Office-based)
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Pay: £13.50 per hour + holiday pay accrual
Duration: 3 Months
Hours: 37.5 hours per week, rota basis
Monday to Wednesday: 8:00am - 4:30pm
Thursday & Friday: 9:00am - 5:30pm
Saturday: 8:00 am - 4:00 pm / 2-4 Saturdays per month
Requirement: Valid DBS certificate
Start: Immediate availability essential
About the Role
We're looking for a personable, proactive, and adaptable Customer Service Representative to support the day-to-day processing of visa applications and renewals. You'll be the first point of contact for applicants, ensuring a smooth, professional, and positive experience throughout their visit.
What You'll Be Doing
- Greeting and assisting customers throughout the application process
- Supporting applicants with completing and checking forms
- Collecting biometric data and required documentation
- Following structured administrative and filing procedures
- Using a computer-based system to guide workflow
- Handling customer queries and complaints with diplomacy and confidence
What We're Looking For
You'll thrive in this role if you have:
- Proven experience in a customer-facing role
- The ability to stay calm and professional under pressure
- A can-do attitude and willingness to go the extra mile
- Experience working in a fast-paced, collaborative environment
- Strong communication skills and a patient, supportive approach
A valid DBS certificate is required as part of the screening process.
Interested?
Please get in touch as soon as possible for more information. xgikmsk You'll be joining a supportive, hardworking, and friendly team.
Love Success is a top recruitment agency based in London, dedicated to connecting exceptional administrative and office support staff with the leading businesses across L...
Temporary Customer Service Representative - Edinburgh employer: Love Success Recruitment Careers
At Love Success, we pride ourselves on being an exceptional employer that values diversity, equity, and inclusion in every aspect of our operations. Our supportive work culture fosters employee growth through comprehensive training and development programmes, ensuring that you thrive in your role as a Temporary Field Operations Engineer. With a dynamic environment based in Croydon and opportunities for nationwide travel, you'll enjoy a hands-on role that not only challenges you but also allows you to make a meaningful impact across various client sites.
Contact Details:
Love Success Recruitment Careers Recruitment Team
