This temporary Customer Service Representative Full Time role in Croydon supports the day-to-day processing of visa applications and renewals. Working 37.5 hours weekly on a rota basis, including two Saturdays monthly, the post pays up to £15 per hour plus holiday pay and runs until 31 December, with possible extension.
The successful candidate greets applicants, guides them through completing and checking forms, and ensures a smooth, professional visit. Strong communication, accuracy, and adaptability are essential, along with a valid DBS certificate and immediate availability. Previous customer-facing experience is advantageous.
Details
- Location: Croydon
- Pay: £15.00 per hour + holiday pay accrual
- Duration: Until 31st of December with possibility of extension
- Hours: 37.5 hours per week, rota basis
- Monday - Friday: 7:30am - 3pm and/or 11:00am - 7:00pm
- Saturday: 9am - 5pm (2/4 Saturdays per month)
- Requirement: Valid DBS certificate
- Start: Immediate availability essential
About the Role We''re looking for a personable, proactive, and adaptable Customer Service Representative to support the day-to-day processing of visa applications and renewals. You'll be the first point of contact for applicants, ensuring a smooth, professional, and positive experience throughout their visit.
What You’ll Be Doing
- Greeting and assisting customers throughout the application process
- Supporting applicants with completing and checking forms
- Collecting biometric data and required documentation
- Following structured administrative and filing procedures
- Using a computer-based system to guide workflow
- Handling customer queries and complaints with diplomacy and confidence
What We’re Looking For
- Proven experience in a customer-facing role
- The ability to stay calm and professional under pressure
- A can-do attitude and willingness to go the extra mile
- Experience working in a fast-paced, collaborative environment
- Strong communication skills and a patient, supportive approach
A valid DBS certificate is required as part of the screening process.
You''ll be joining a supportive, hardworking, and friendly team.
At Love Success, we champion diversity, equity, and inclusion, embedding these values into every aspect of our operations.
Our unwavering commitment to these principles is evident in our recruitment practices and our comprehensive training and development programs.
We partner with organisations that share our dedication to fostering diverse and inclusive workplaces, where individuals can be their true selves in the workplace.
Together, we strive to promote equality and create opportunities for all.
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Temporary Customer Service Representative Full Time employer: Love Success plc
At Love Success plc, we pride ourselves on fostering a dynamic and supportive work culture that empowers our employees to thrive. Located in vibrant West London, we offer a hybrid working model that promotes work-life balance, alongside opportunities for professional growth and development within a close-knit team. Join us to be part of an entrepreneurial journey where your contributions are valued and recognised.
