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- Tasks: Engage with customers, manage orders, and support marketing efforts in a dynamic environment.
- Company: Join one of the UK's top gourmet food delivery businesses, known for quality and service.
- Benefits: Enjoy free Friday lunches, regular food tastings, and a collaborative office vibe.
- Why this job: Be part of a passionate team, enhance your customer service skills, and work with gourmet products.
- Qualifications: Previous customer service experience and a love for gourmet foods are essential.
- Other info: This role is fully office-based near Stratford, surrounded by shops and restaurants.
The predicted salary is between 28000 - 34000 £ per year.
Location: Stratford - Office based
Salary: £32,000-£34,000
Our client is one of the UK's most prestigious gourmet food delivery businesses, serving a wide range of longstanding customers, including corporate clients. We are seeking a versatile and busy Customer Support Advisor to act as a key contact within the business, building strong relationships with customers via phone and email. The role involves answering customer queries, managing daily administrative tasks, and supporting marketing efforts for existing and new customers.
Key Duties:
- Managing daily administration tasks, including order processing, shipping documents, and customer communications
- Handling inquiries via info@ inbox and website contact forms promptly
- Taking orders over the phone and email, providing excellent customer service and upselling products
- Responding to customer queries professionally and promptly
- Dealing with customer complaints calmly, escalating issues when necessary
- Managing courier shipping and troubleshooting delivery issues
- Maintaining positive relationships with internal teams and external partners
- Hiring and training seasonal Christmas support staff
- Supporting marketing activities, including pre-planning schedules
- Preparing sales reports
- Ensuring smooth daily operations and process improvements
- Updating the WordPress website with new products and seasonal trends
- Communicating website update needs to the web team
- Editing automated email communications
- Managing corporate orders, building relationships with businesses, and creating bespoke orders and gifts
- Outreach to new and existing corporate clients
Candidate Profile:
The ideal candidate will have previous experience in a similar customer service role and an interest in gourmet foods. Benefits include free Friday lunch, regular food tastings, and a collaborative work environment.
Please note: This role is fully office-based, located within walking distance of Stratford, with many shops and restaurants nearby. Salary is dependent on experience.
Customer service and Operations executive employer: Love Success plc
Contact Detail:
Love Success plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer service and Operations executive
✨Tip Number 1
Familiarise yourself with gourmet food trends and products. This knowledge will not only help you in conversations with potential employers but also demonstrate your genuine interest in the industry.
✨Tip Number 2
Practice your communication skills, especially over the phone and via email. Since the role involves handling customer queries and complaints, being articulate and professional will set you apart from other candidates.
✨Tip Number 3
Network with professionals in the gourmet food sector. Attend local food events or join online forums to connect with people who can provide insights or even refer you to job openings.
✨Tip Number 4
Showcase your ability to manage multiple tasks effectively. Prepare examples from your past experiences where you successfully handled administrative duties while providing excellent customer service.
We think you need these skills to ace Customer service and Operations executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and operations. Emphasise any previous roles where you managed customer queries, handled complaints, or supported marketing efforts.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for gourmet foods and customer service. Mention specific examples of how you've built strong relationships with customers and handled inquiries effectively.
Highlight Relevant Skills: In your application, focus on skills that are crucial for the role, such as communication, problem-solving, and organisational abilities. Mention any experience with order processing or using WordPress if applicable.
Show Enthusiasm for the Role: Convey your excitement about the opportunity to work in a gourmet food delivery business. Discuss why you are interested in this specific role and how you can contribute to the company's success.
How to prepare for a job interview at Love Success plc
✨Know Your Gourmet Foods
Familiarise yourself with the gourmet food industry and the specific products offered by the company. Being able to discuss your favourite gourmet foods or trends in the market can show your passion and knowledge during the interview.
✨Demonstrate Customer Service Skills
Prepare examples from your previous experience that highlight your customer service skills. Be ready to discuss how you've handled difficult situations, resolved complaints, and built relationships with customers.
✨Showcase Your Administrative Abilities
Since the role involves managing daily administrative tasks, be prepared to talk about your organisational skills and any relevant software you’ve used. Mentioning your experience with order processing or handling shipping documents can set you apart.
✨Prepare for Team Collaboration Questions
The role requires maintaining positive relationships with internal teams. Think of examples where you successfully collaborated with others, especially in a fast-paced environment, and be ready to share these stories.
