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- Tasks: Join us as a Customer Service and Operations Executive, handling queries and managing daily admin tasks.
- Company: Work for a prestigious gourmet food delivery business with a diverse clientele.
- Benefits: Enjoy free Friday lunches, regular food tastings, and a collaborative culture.
- Why this job: This role offers a chance to connect with customers and enhance your foodie knowledge.
- Qualifications: Previous experience in customer service is preferred; a passion for food is a plus!
- Other info: The role is office-based in Stratford, close to shops and restaurants.
The predicted salary is between 28000 - 34000 £ per year.
Our client is one of the UK's most prestigious gourmet food delivery businesses with a wide range of longstanding customers including corporate companies.
A varied and busy customer support role has arisen, acting as a key conduit throughout the business and building strong relationships with customers via phone and email queries. The role ranges from answering customer queries, managing day to day admin and includes marketing to existing and new customers.
Duties include:
- Managing day to day administration tasks, including order processing, daily shipping documents, customer order communications
- Managing info@ inbox and respond to all customer queries and website contact forms within suitable time frame
- Taking orders over the phone and email, providing first class customer service and upselling products
- Answering all customer queries in a timely, friendly manner
- Dealing with customer complaints in a professional manner, keeping calm during stressful situations, escalate to team where necessary
- Managing courier shipping ensuring all packages arrive on time and troubleshoot any issues with customer service
- Maintaining positive relationships with internal and external members of the team
- Hiring seasonal Christmas support staff and train them
- Supporting marketing with pre-planning marketing schedule
- Sales reporting
- Work with team to ensure smooth daily operations and process improvements
- Consistently update WordPress website with new product categories, following seasonal trends
- Communicate with web team with any website features that need updating
- Editing all automated emails
- Managing corporate orders, building relationships with businesses, creating bespoke orders and gifts
- Outreach to new corporate businesses and existing
The ideal customer service executive will have previous experience in a similar role and ideally an interest in all things foodie! Benefits include free Friday lunch, regular food tastings and the culture is extremely collaborative.
Please note that this role is fully office based and is a short walk to Stratford with lots of shops and restaurants nearby. Salary is dependent on experience.
Customer service and Operations executive employer: Love Success plc
Contact Detail:
Love Success plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer service and Operations executive
✨Tip Number 1
Familiarise yourself with the gourmet food industry. Understanding the products and trends will help you engage with customers more effectively and demonstrate your passion during any conversations.
✨Tip Number 2
Practice your communication skills, especially over the phone and via email. Since this role involves a lot of customer interaction, being able to convey information clearly and professionally is key.
✨Tip Number 3
Showcase your problem-solving abilities. Be prepared to discuss how you've handled difficult customer situations in the past, as this will highlight your capability to remain calm under pressure.
✨Tip Number 4
Network with professionals in the gourmet food sector. Attend relevant events or join online forums to connect with others in the industry, which could provide valuable insights and potentially lead to referrals.
We think you need these skills to ace Customer service and Operations executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and operations. Emphasise any previous roles where you managed customer queries, handled complaints, or worked in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for gourmet food and customer service. Mention specific examples of how you've successfully built relationships with customers and resolved issues in the past.
Highlight Relevant Skills: In your application, focus on skills that are crucial for this role, such as communication, problem-solving, and organisational abilities. Mention any experience with order processing or using WordPress, as these are key aspects of the job.
Show Enthusiasm for the Brand: Demonstrate your interest in the company by mentioning their products or values in your application. This shows that you’ve done your research and are genuinely excited about the opportunity to work with them.
How to prepare for a job interview at Love Success plc
✨Know Your Gourmet Food
Familiarise yourself with the gourmet food industry and the specific products offered by the company. Being able to discuss your favourite gourmet foods or trends in the market can show your passion and fit for the role.
✨Demonstrate Customer Service Skills
Prepare examples of how you've handled customer queries and complaints in the past. Highlight your ability to remain calm under pressure and provide excellent service, as this role heavily relies on strong customer relationships.
✨Showcase Your Administrative Abilities
Be ready to discuss your experience with administrative tasks such as order processing and managing communications. Mention any tools or software you are familiar with that could help streamline operations.
✨Emphasise Team Collaboration
Since the role involves working closely with various teams, be prepared to talk about your experience in collaborative environments. Share examples of how you've contributed to team success and improved processes in previous roles.
